James / October 18, 2007
Updating the servers. Oh what fun.
Media Temple are great hosts. Well, most of the time. Yesterday they performed upgrades to almost all of their dedicated servers, including ours, and most went well, without a hitch. Not ours.
Due to a lot of the complexities behind Squares (that seemingly simple ad system), we use PHP 5 amongst other technologies that Media Temple hadn't remembered about. Upon updating, they managed to mess a few things up related to PHP, and with our site almost entirely built on the technology, we couldn't do much other than sit around and bark at (mt) to get them to fix it faster.
Eventually, after a good few hours, well, actually almost a whole day, we were back.
Let's hope the so-called updates aren't quite so damaging in future!
Thanks for your patience,
GoSquared
Alex @ (mt) said,
October 18, 2007 at 9:58 pm ()
Sorry about the troubles gents(!) and my apologies to all users of Gosquared and fans of Liquidicity. Our UOP upgrade was, for the most part, smooth and successful. BUT, we still have room for improvement...
...And with that I'd like to hear from you guys (and anyone else reading this) about what we could improve in our upgrade communications (or any other rants).
Many, many thanks for your patience!!
Alex at (mt)
G said,
October 18, 2007 at 10:07 pm (Administrator)
^^ Now, anyone wanting to learn how to improve their customer service, that is how you make your customers feel better.