Support for LiveStats - Custom Visitor Names
Having problems with LiveStats? Perhaps you'll find an answer here. If not, you can contact us at any time.
Is LiveStats in Beta?
We still regard LiveStats as a very much in-development product. We have temporarily closed new Site signups to ensure we can develop and grow the LiveStats app and underlying engines with a controlled number of Sites. We will announce a new series of invitations soon to grow the user base further.
For now, everyone who already has a Site in their GoSquared Account can continue using LiveStats as usual. If you have a friend that might like to try LiveStats, tell him/her that we'll be letting more Sites in soon!
Is LiveStats Free?
Currently, LiveStats is completely free. You will never have to pay for a GoSquared Account. However, we have been planning a pricing structure for LiveStats for Sites that have considerably high levels of traffic. Currently, we can't support a large number of busy Sites efficiently without greater expenditures on servers and system infrastructure.
Any changes to the cost of using LiveStats will be discussed with you - our users - thoroughly before being implemented. We haven't got any fixed figures in our heads, so LiveStats will remain free for the foreseeable future. We don't want to charge for LiveStats yet - we would much rather build a great community of people that use and love the product and give us valuable feedback than to make a few extra quid.
Where Can I View My Site's GSTC (GoSquared Tracking Code)?
There is currently no way to access your Site's GSTC from LiveStats. We're working on allowing you to access this as soon as we can. In the meantime, just contact us to get your GSTC sent to you. We apologise for the delay in bringing this feature to you - the reason it's not in there right now is a long story.
Can I Share who's on My Site with Others?
You can share the number of people on your Site via the LiveStats Widget. To embed the LiveStats Widget on your Site, simply launch LiveStats and click the Monitor (the area in the centre of the toolbar that shows how many people are currently on your Site) to show the LiveStats Options pane. Copy and paste the LiveStats Widget code from here into your Site.
How did you make that animation for LiveStats that I saw on YouTube?
We have JT and his Adobe After Effects skills to thank for the LiveStats YouTube animation. We're pretty proud of it! You can watch it here:
Where's my Activation Email?
During the mad hour or so that Smashing Magazine tweeted about us we had to restart the database server a number of times to bring it back to life. This meant a large number of signups that occurred during the reboot time were not activated. We later switched to automatically approving all new signups for the day and simply stopped sending out activation emails. We learned a lot from those couple of hours of madness and have prepared a more bulletproof plan of action for similar scenarios in the future.
Is there an easier way to switch between Sites from within LiveStats?
Currently, no. As I mentioned earlier, we weren't expecting so many people to have more than one Site in their Accounts. We've been looking at ways to switch between Sites in LiveStats for a few months. We will only implement a non-essential feature such as this when we have reached a solution that a) doesn't clutter the interface and b) doesn't get in the way for people who don't need or want to use it.
Sometimes my visitors are missing page information for some of the pages they've visited. Why is this?
Due to an increase in load to the LiveStats service, our databases may occassionally take longer to propagate the page information to all servers. When this happens, some visitors can be shown to be viewing an undefined or "null" page. We have plans to rearchitecture LiveStats to rectify this problem and vastly increase the capacity of the LiveStats service.
If I sign-up to GoSquared does that mean I'm signing up to Sell Ads with you too?
No. When you sign up to GoSquared at the moment, you open a GoSquared Account (which is obviously free) and have access to the LiveStats app. We have not yet released the new Get Seen + Sell Ads apps, but when we do, their use will be entirely optional. Selling Ads with GoSquared will also require further approval - we want to ensure all Sites selling Ads with GoSquared are of a high quality and offer significant influence to advertisers.
How do I get access to this "new stuff" you're working on?
We don't want to discuss our unreleased products too much right now, but if you feel your Site is pretty influential and happens to attract a creative audience, check out Sell Ads. Please get in touch if you would like to sell Ads with us.
Stay tuned to the Liquidicity blog for more information on what we're working on.
