{"id":5545,"date":"2015-01-21T18:50:06","date_gmt":"2015-01-21T18:50:06","guid":{"rendered":"https:\/\/www.gosquared.com\/blog\/?p=5545"},"modified":"2019-11-28T11:57:31","modified_gmt":"2019-11-28T11:57:31","slug":"new-gosquared-support-site","status":"publish","type":"post","link":"https:\/\/www.gosquared.com\/blog\/new-gosquared-support-site","title":{"rendered":"The new GoSquared Support site"},"content":{"rendered":"

\"GoSquared<\/a><\/p>\n

Here at GoSquared, we started feeling a bit guilty.<\/p>\n

We sweat the details on our marketing site, and in our product. We treat user experience and interface design with the greatest importance in everything we do.<\/p>\n

But our support site<\/a> was\u2026 letting us down. To be brutally honest, it was an embarrassment.<\/p>\n

For over a year we held back making any changes. We pushed the issues under the rug, reasoning to ourselves with excuses like \u201cpeople can email us if they can\u2019t see it in the docs\u201d, \u201cwe can make that part of the interface easier so they won\u2019t need to look at the support docs\u201d, and \u201cpeople don\u2019t need<\/strong> to look at the docs on their phone most of the time\u201d.<\/p>\n

We pushed so many issues under the rug that we were starting notice a rather unattractive bump in the middle of the room.<\/p>\n

It was time to fix our support docs. It was time to treat our customer service like we treat our marketing and our product \u2013 as a part of the business we live or die by.<\/p>\n

Mobile ready<\/h2>\n

Just like the GoSquared service itself, the support site is now fully responsive and works beautifully on all your devices.<\/p>\n

Intuitive navigation<\/h2>\n

We’ve made it really easy to learn more about GoSquared by ensuring consistent and easy-to-use navigation stays with you throughout the support site. Every support article is categorised into categories that match the areas of the GoSquared service \u2013\u00a0Getting Started, Now, Trends, Ecommerce Analytics, and Integration.<\/p>\n

We’re hoping you will find out things you never knew about GoSquared when you next visit the support site \u2013\u00a0there’s a lot under the hood!<\/p>\n

The redesign is just the start<\/h2>\n

We\u2019ll always be evolving our support documentation and website design, and we\u2019re thrilled to take a big step forward with the new GoSquared Help & Support site<\/a>.<\/p>\n

Head to GoSquared Support for everything you need to know about setting up analytics on your site, gaining a deeper understanding of your visitors\/users, integrating analytics into your business, and a whole lot more all under one roof.<\/p>\n

Over the coming days and weeks we’re going to be revising more content within the support centre and working hard to ensure every page is as good as it can possibly be.<\/p>\n

Check out the new Help & Support site now<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Here at GoSquared, we started feeling a bit guilty. We sweat the details on our marketing site, and in our…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1586],"tags":[100,1158,425,617,760,770,860],"class_list":["post-5545","post","type-post","status-publish","format-standard","hentry","category-gosquared-updates","tag-announcement","tag-design","tag-help","tag-mobile","tag-release","tag-responsive","tag-support"],"yoast_head":"\nThe new GoSquared Support site - GoSquared Blog<\/title>\n<meta name=\"description\" content=\"Introducing the new GoSquared Help & Support site. 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