{"id":6031,"date":"2015-07-15T18:20:12","date_gmt":"2015-07-15T18:20:12","guid":{"rendered":"https:\/\/www.gosquared.com\/blog\/?p=6031"},"modified":"2019-11-28T11:49:05","modified_gmt":"2019-11-28T11:49:05","slug":"zendesk-integration","status":"publish","type":"post","link":"https:\/\/www.gosquared.com\/blog\/zendesk-integration","title":{"rendered":"Introducing Zendesk integration"},"content":{"rendered":"<p><img decoding=\"async\" src=\"\/\/static.gosquared.com\/images\/liquidicity\/15_07_15_zendesk_integration_header_01.png\" alt=\"Updated Zendesk Integration\"><\/p>\n<p>People CRM is great for assisting customer support. With all your users&#8217; activity in one place, from web-based tracking to data from our third-party <a href=\"https:\/\/www.gosquared.com\/software\/integrations\">integrations<\/a>, it&#8217;s never been easier to get a full view into a customer&#8217;s interaction with your service and provide great support.<\/p>\n<p>We&#8217;re excited to announce our newest integration: <a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener noreferrer\">Zendesk<\/a>. By connecting your Zendesk account to GoSquared you can instantly track all activity on your Zendesk tickets within <a href=\"https:\/\/www.gosquared.com\/software\/people\/\" target=\"_blank\" rel=\"noopener noreferrer\">People CRM<\/a>, on a per-user basis.<\/p>\n<p><img decoding=\"async\" src=\"\/\/static.gosquared.com\/images\/liquidicity\/15_07_15_zendesk_ui_01.png\" alt=\"Zendesk events show in People CRM timeline\"><\/p>\n<p>With all your ticket activity in GoSquared it&#8217;s now easier than ever to see a user&#8217;s complete interaction history. Your support agents can get up-to-speed on tickets quickly and effectively and provide the best service possible.<\/p>\n<h2>Smarter segmenting of your users<\/h2>\n<p>Now that your Zendesk tickets can be tracked in GoSquared, it&#8217;s never been easier to segment your users and customers intelligently and find answers in all your data.<\/p>\n<p>Answer questions like:<\/p>\n<ul>\n<li>Out of all the customers who upgraded this month, how many interacted with our support team?<\/li>\n<li>Who are our most valuable customers? And do they take a lot of our time on support?<\/li>\n<li>Who&#8217;s reached out to support since we rolled out the new export feature last week?<\/li>\n<li>What percentage of users get in touch with support during the trial period?<\/li>\n<li>And <em>many<\/em> more \u2013 you can query for whatever you want to find.<\/li>\n<\/ul>\n<h2>Get Started<\/h2>\n<p>If you&#8217;d like a demo on how to use GoSquared, we&#8217;re here for you \u2013\u00a0just reach out from within your GoSquared account and we&#8217;ll show you around!<\/p>\n<p>We&#8217;re excited to see what you can do with the new Zendesk integration. <a href=\"https:\/\/www.gosquared.com\/support\/articles\/2060230\">Check out the documentation<\/a> or head on over to your account and <a href=\"https:\/\/www.gosquared.com\/setup\/services\">set up a Zendesk integration<\/a> right away and let us know what you think!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>People CRM is great for assisting customer support. With all your users&#8217; activity in one place, from web-based tracking to&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1586],"tags":[],"class_list":["post-6031","post","type-post","status-publish","format-standard","hentry","category-gosquared-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.6 (Yoast SEO v19.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introducing Zendesk integration - GoSquared Blog<\/title>\n<meta name=\"description\" content=\"The GoSquared Zendesk integration brings your support conversations into GoSquared so you can see the full picture on your customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gosquared.com\/blog\/zendesk-integration\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing Zendesk integration\" \/>\n<meta property=\"og:description\" content=\"The GoSquared Zendesk integration brings your support conversations into GoSquared so you can see the full picture on your customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gosquared.com\/blog\/zendesk-integration\" \/>\n<meta property=\"og:site_name\" content=\"GoSquared Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GoSquared\" \/>\n<meta property=\"article:published_time\" content=\"2015-07-15T18:20:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-11-28T11:49:05+00:00\" \/>\n<meta property=\"og:image\" content=\"\/\/static.gosquared.com\/images\/liquidicity\/15_07_15_zendesk_integration_header_01.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@floopily\" \/>\n<meta name=\"twitter:site\" content=\"@GoSquared\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"JT\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.gosquared.com\/blog\/#organization\",\"name\":\"GoSquared\",\"url\":\"https:\/\/www.gosquared.com\/blog\/\",\"sameAs\":[\"https:\/\/instagram.com\/gosquaredteam\",\"https:\/\/www.linkedin.com\/company\/go-squared-ltd.\",\"https:\/\/www.facebook.com\/GoSquared\",\"https:\/\/twitter.com\/GoSquared\"],\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.gosquared.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.gosquared.com\/blog\/wp-content\/uploads\/2015\/07\/gosquared.png\",\"contentUrl\":\"https:\/\/www.gosquared.com\/blog\/wp-content\/uploads\/2015\/07\/gosquared.png\",\"width\":1270,\"height\":250,\"caption\":\"GoSquared\"},\"image\":{\"@id\":\"https:\/\/www.gosquared.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.gosquared.com\/blog\/#website\",\"url\":\"https:\/\/www.gosquared.com\/blog\/\",\"name\":\"GoSquared Blog\",\"description\":\"Turn visitors into customers.\",\"publisher\":{\"@id\":\"https:\/\/www.gosquared.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.gosquared.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.gosquared.com\/blog\/zendesk-integration#webpage\",\"url\":\"https:\/\/www.gosquared.com\/blog\/zendesk-integration\",\"name\":\"Introducing Zendesk integration - 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