{"id":6872,"date":"2017-03-23T10:29:03","date_gmt":"2017-03-23T10:29:03","guid":{"rendered":"https:\/\/www.gosquared.com\/blog\/?p=6872"},"modified":"2019-11-28T11:18:28","modified_gmt":"2019-11-28T11:18:28","slug":"inbox-1-3","status":"publish","type":"post","link":"https:\/\/www.gosquared.com\/blog\/inbox-1-3","title":{"rendered":"Inbox 1.3"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/static.gosquared.com\/images\/liquidicity\/17_03_22_inbox_01@2x.png\" alt=\"The new GoSquared Inbox with editing properties\" \/><\/p>\n<p>We\u2019re excited to introduce a huge update to <a href=\"https:\/\/www.gosquared.com\/live-chat\/#for-teams\" target=\"_blank\" rel=\"noopener noreferrer\">GoSquared Inbox<\/a> which makes it easier to manage your visitors and customers directly from GoSquared.<\/p>\n<h2>A central hub to communicate with your visitors and customers<\/h2>\n<p>As part of <a href=\"https:\/\/www.gosquared.com\/live-chat\/\" target=\"_blank\" rel=\"noopener noreferrer\">Live Chat<\/a>, we\u2019ve been working on Inbox \u2013 a centralised app for talking to your visitors and customers via live chat and email. Inbox is a modern-day help desk with a beautiful, fluid messaging experience and powerful real-time insights about every customer you\u2019re speaking with.<\/p>\n<p>Inbox works on your desktop as a web app and is <a href=\"https:\/\/www.gosquared.com\/apps\/\" target=\"_blank\" rel=\"noopener noreferrer\">available for iOS and Android<\/a> for talking to your customers on the go.<\/p>\n<h2>Edit properties<\/h2>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/YACeFPMcv6c\" width=\"700\" height=\"450\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>One of the most requested features for Inbox is the ability to edit and update information about visitors and customers as you\u2019re chatting with them.<\/p>\n<p>Often a visitor will tell you their name or mention the company they work at, and\u00a0until now you haven&#8217;t been able to note that down for easy retrieval later.<\/p>\n<p>Whether it\u2019s the customer\u2019s name, job title, company, or any of the properties you track for any of your users \u2013 you can edit and update these on the fly, without needing to touch an API. Just head to the Inbox sidebar and click the edit button to change a value.<\/p>\n<h2>Star key info<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/static.gosquared.com\/images\/liquidicity\/17_03_22_inbox_02@2x.png\" alt=\"Star properties in GoSquared Inbox\" \/><\/p>\n<p>Teams are now tracking more and more information about their users and customers, so they can understand them better. The problem is you often have more information than you really need. You can now \u201cstar\u201d the properties and events you care most about seeing, so they\u2019re always in reach, while the less important information is just a search away.<\/p>\n<h2>Improved look and feel<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/static.gosquared.com\/images\/screens\/inbox-safari.png\" alt=\"Screenshot of GoSquared Inbox\" \/><\/p>\n<p>We\u2019ve made countless changes and tweaks to the Inbox interface to make it easier to read, easier to scan, and generally more beautiful. These visual changes are the first of many we\u2019ll be rolling out over the coming weeks and months.<\/p>\n<p>Starring and editing properties will be coming to Inbox for iOS and Android soon.<\/p>\n<p>We hope you enjoy using the latest features in Inbox, and we look forward to bringing you more exciting updates for improving customer communication very soon.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re excited to introduce a huge update to GoSquared Inbox which makes it easier to manage your visitors and customers&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1586],"tags":[1269,466,563],"class_list":["post-6872","post","type-post","status-publish","format-standard","hentry","category-gosquared-updates","tag-crm","tag-inbox","tag-live-chat"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.6 (Yoast SEO v19.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Inbox 1.3 - GoSquared Blog<\/title>\n<meta name=\"description\" content=\"Introducing a huge new update to GoSquared Inbox that makes it easier to manage your visitors and customers from GoSquared.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gosquared.com\/blog\/inbox-1-3\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inbox 1.3\" \/>\n<meta property=\"og:description\" content=\"Introducing a huge new update to GoSquared Inbox that makes it easier to manage your visitors and customers from GoSquared.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gosquared.com\/blog\/inbox-1-3\" \/>\n<meta property=\"og:site_name\" content=\"GoSquared Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GoSquared\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-23T10:29:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-11-28T11:18:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/static.gosquared.com\/images\/liquidicity\/17_03_17_editprops_twitter_01@2x.png\" \/>\n<meta name=\"twitter:creator\" content=\"@JamesJGill\" \/>\n<meta name=\"twitter:site\" content=\"@GoSquared\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"James Gill\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.gosquared.com\/blog\/#organization\",\"name\":\"GoSquared\",\"url\":\"https:\/\/www.gosquared.com\/blog\/\",\"sameAs\":[\"https:\/\/instagram.com\/gosquaredteam\",\"https:\/\/www.linkedin.com\/company\/go-squared-ltd.\",\"https:\/\/www.facebook.com\/GoSquared\",\"https:\/\/twitter.com\/GoSquared\"],\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.gosquared.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.gosquared.com\/blog\/wp-content\/uploads\/2015\/07\/gosquared.png\",\"contentUrl\":\"https:\/\/www.gosquared.com\/blog\/wp-content\/uploads\/2015\/07\/gosquared.png\",\"width\":1270,\"height\":250,\"caption\":\"GoSquared\"},\"image\":{\"@id\":\"https:\/\/www.gosquared.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.gosquared.com\/blog\/#website\",\"url\":\"https:\/\/www.gosquared.com\/blog\/\",\"name\":\"GoSquared Blog\",\"description\":\"Turn visitors into customers.\",\"publisher\":{\"@id\":\"https:\/\/www.gosquared.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.gosquared.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.gosquared.com\/blog\/inbox-1-3#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.gosquared.com\/blog\/inbox-1-3#webpage\",\"url\":\"https:\/\/www.gosquared.com\/blog\/inbox-1-3\",\"name\":\"Inbox 1.3 - GoSquared Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.gosquared.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.gosquared.com\/blog\/inbox-1-3#primaryimage\"},\"datePublished\":\"2017-03-23T10:29:03+00:00\",\"dateModified\":\"2019-11-28T11:18:28+00:00\",\"description\":\"Introducing a huge new update to GoSquared Inbox that makes it easier to manage your visitors and customers from GoSquared.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.gosquared.com\/blog\/inbox-1-3#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.gosquared.com\/blog\/inbox-1-3\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.gosquared.com\/blog\/inbox-1-3#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.gosquared.com\/blog\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Inbox 1.3\"}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/www.gosquared.com\/blog\/inbox-1-3#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.gosquared.com\/blog\/inbox-1-3#webpage\"},\"author\":{\"@id\":\"https:\/\/www.gosquared.com\/blog\/#\/schema\/person\/7b8729da7ca77395a2281bad91768fbe\"},\"headline\":\"Inbox 1.3\",\"datePublished\":\"2017-03-23T10:29:03+00:00\",\"dateModified\":\"2019-11-28T11:18:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.gosquared.com\/blog\/inbox-1-3#webpage\"},\"wordCount\":368,\"publisher\":{\"@id\":\"https:\/\/www.gosquared.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.gosquared.com\/blog\/inbox-1-3#primaryimage\"},\"thumbnailUrl\":\"\",\"keywords\":[\"CRM\",\"Inbox\",\"Live Chat\"],\"articleSection\":[\"GoSquared Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.gosquared.com\/blog\/#\/schema\/person\/7b8729da7ca77395a2281bad91768fbe\",\"name\":\"James Gill\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.gosquared.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/46c3ae1aefe2bdb6765a3153018aeba55de419fa36083b8dcdf9ee49ffcb5a2f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/46c3ae1aefe2bdb6765a3153018aeba55de419fa36083b8dcdf9ee49ffcb5a2f?s=96&d=mm&r=g\",\"caption\":\"James Gill\"},\"description\":\"James is CEO and one of the co-founders of GoSquared. He also likes to talk about design.\",\"sameAs\":[\"http:\/\/www.gosquared.com\/\",\"https:\/\/twitter.com\/JamesJGill\"],\"url\":\"https:\/\/www.gosquared.com\/blog\/author\/g\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Inbox 1.3 - GoSquared Blog","description":"Introducing a huge new update to GoSquared Inbox that makes it easier to manage your visitors and customers from GoSquared.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gosquared.com\/blog\/inbox-1-3","og_locale":"en_US","og_type":"article","og_title":"Inbox 1.3","og_description":"Introducing a huge new update to GoSquared Inbox that makes it easier to manage your visitors and customers from GoSquared.","og_url":"https:\/\/www.gosquared.com\/blog\/inbox-1-3","og_site_name":"GoSquared Blog","article_publisher":"https:\/\/www.facebook.com\/GoSquared","article_published_time":"2017-03-23T10:29:03+00:00","article_modified_time":"2019-11-28T11:18:28+00:00","twitter_card":"summary_large_image","twitter_image":"https:\/\/static.gosquared.com\/images\/liquidicity\/17_03_17_editprops_twitter_01@2x.png","twitter_creator":"@JamesJGill","twitter_site":"@GoSquared","twitter_misc":{"Written by":"James Gill","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Organization","@id":"https:\/\/www.gosquared.com\/blog\/#organization","name":"GoSquared","url":"https:\/\/www.gosquared.com\/blog\/","sameAs":["https:\/\/instagram.com\/gosquaredteam","https:\/\/www.linkedin.com\/company\/go-squared-ltd.","https:\/\/www.facebook.com\/GoSquared","https:\/\/twitter.com\/GoSquared"],"logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.gosquared.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.gosquared.com\/blog\/wp-content\/uploads\/2015\/07\/gosquared.png","contentUrl":"https:\/\/www.gosquared.com\/blog\/wp-content\/uploads\/2015\/07\/gosquared.png","width":1270,"height":250,"caption":"GoSquared"},"image":{"@id":"https:\/\/www.gosquared.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"WebSite","@id":"https:\/\/www.gosquared.com\/blog\/#website","url":"https:\/\/www.gosquared.com\/blog\/","name":"GoSquared Blog","description":"Turn visitors into customers.","publisher":{"@id":"https:\/\/www.gosquared.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gosquared.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.gosquared.com\/blog\/inbox-1-3#primaryimage","url":"","contentUrl":""},{"@type":"WebPage","@id":"https:\/\/www.gosquared.com\/blog\/inbox-1-3#webpage","url":"https:\/\/www.gosquared.com\/blog\/inbox-1-3","name":"Inbox 1.3 - GoSquared Blog","isPartOf":{"@id":"https:\/\/www.gosquared.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.gosquared.com\/blog\/inbox-1-3#primaryimage"},"datePublished":"2017-03-23T10:29:03+00:00","dateModified":"2019-11-28T11:18:28+00:00","description":"Introducing a huge new update to GoSquared Inbox that makes it easier to manage your visitors and customers from GoSquared.","breadcrumb":{"@id":"https:\/\/www.gosquared.com\/blog\/inbox-1-3#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gosquared.com\/blog\/inbox-1-3"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.gosquared.com\/blog\/inbox-1-3#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.gosquared.com\/blog"},{"@type":"ListItem","position":2,"name":"Inbox 1.3"}]},{"@type":"Article","@id":"https:\/\/www.gosquared.com\/blog\/inbox-1-3#article","isPartOf":{"@id":"https:\/\/www.gosquared.com\/blog\/inbox-1-3#webpage"},"author":{"@id":"https:\/\/www.gosquared.com\/blog\/#\/schema\/person\/7b8729da7ca77395a2281bad91768fbe"},"headline":"Inbox 1.3","datePublished":"2017-03-23T10:29:03+00:00","dateModified":"2019-11-28T11:18:28+00:00","mainEntityOfPage":{"@id":"https:\/\/www.gosquared.com\/blog\/inbox-1-3#webpage"},"wordCount":368,"publisher":{"@id":"https:\/\/www.gosquared.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.gosquared.com\/blog\/inbox-1-3#primaryimage"},"thumbnailUrl":"","keywords":["CRM","Inbox","Live Chat"],"articleSection":["GoSquared Updates"],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.gosquared.com\/blog\/#\/schema\/person\/7b8729da7ca77395a2281bad91768fbe","name":"James Gill","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.gosquared.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/46c3ae1aefe2bdb6765a3153018aeba55de419fa36083b8dcdf9ee49ffcb5a2f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/46c3ae1aefe2bdb6765a3153018aeba55de419fa36083b8dcdf9ee49ffcb5a2f?s=96&d=mm&r=g","caption":"James Gill"},"description":"James is CEO and one of the co-founders of GoSquared. He also likes to talk about design.","sameAs":["http:\/\/www.gosquared.com\/","https:\/\/twitter.com\/JamesJGill"],"url":"https:\/\/www.gosquared.com\/blog\/author\/g"}]}},"wps_subtitle":"Edit properties for visitors and customers from GoSquared Inbox","_links":{"self":[{"href":"https:\/\/www.gosquared.com\/blog\/wp-json\/wp\/v2\/posts\/6872","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gosquared.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gosquared.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gosquared.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gosquared.com\/blog\/wp-json\/wp\/v2\/comments?post=6872"}],"version-history":[{"count":0,"href":"https:\/\/www.gosquared.com\/blog\/wp-json\/wp\/v2\/posts\/6872\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.gosquared.com\/blog\/wp-json\/wp\/v2\/media?parent=6872"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gosquared.com\/blog\/wp-json\/wp\/v2\/categories?post=6872"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gosquared.com\/blog\/wp-json\/wp\/v2\/tags?post=6872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}