{"id":8024,"date":"2019-04-18T11:32:47","date_gmt":"2019-04-18T11:32:47","guid":{"rendered":"https:\/\/www.gosquared.com\/blog\/?p=8024"},"modified":"2019-11-28T10:34:59","modified_gmt":"2019-11-28T10:34:59","slug":"qualifying-leads-with-data-trust","status":"publish","type":"post","link":"https:\/\/www.gosquared.com\/blog\/qualifying-leads-with-data-trust","title":{"rendered":"Qualifying leads with data builds trust faster"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/static.gosquared.com\/images\/liquidicity\/19_04_16_BuildingTrust\/2x\/19_04_16_BuildingTrust_01@2x.png\" width=\"1422\" height=\"622\" alt=\"building trust with qualified leads through data\" class=\"alignnone size-medium\" \/><\/p>\n<p>A <a href=\"https:\/\/hbr.org\/2017\/08\/7-reasons-salespeople-dont-close-the-deal\" rel=\"noopener noreferrer\" target=\"_blank\">study from the Harvard Business Review<\/a> found that the number one reason salespeople don\u2019t close deals is because they aren\u2019t trusted by a prospect. <\/p>\n<p>The report shows how salespeople can be broken down into four different types: <\/p>\n<ol>\n<li>Someone who is trying to sell something, <\/li>\n<li>A supplier with whom they do business, <\/li>\n<li>A strategic partner who is important to their business, <\/li>\n<li>Or a <strong>trusted adviser<\/strong> whose advice is followed. <\/li>\n<\/ol>\n<p>Out of these choices, it&#8217;s pretty clear that you want to be a trusted adviser. They enjoy the best advantages over the competing salespeople and this position helps you to build relationships, not just deals. <\/p>\n<p>Gaining this trust is an important part of the sales process, and there aren\u2019t any shortcuts. <\/p>\n<p>But you can change the position you\u2019re starting from. <\/p>\n<h2>Build trust from the outset<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/static.gosquared.com\/images\/liquidicity\/19_04_16_BuildingTrust\/2x\/19_04_16_BuildingStart_01@2x.png\" width=\"1422\" height=\"622\" alt=\"building trust from the start with leads\" class=\"alignnone size-medium\" \/><\/p>\n<p>Trust is established from the very first contact you have with a prospect. It&#8217;s easily lost and nearly impossible to gain back. <\/p>\n<p>However, the first interaction between a prospect and a salesperson is usually met with conflicting objectives. A prospect&#8217;s only concern, at first, is if your product or solution can solve their problem. A salesperson\u2019s main objective is qualifying them as a lead. <\/p>\n<p>Of course, ensuring that their product or solution can solve a prospect&#8217;s pain point should be their main qualifying criteria but in reality, they\u2019ll have other criteria to qualify too. Just look at the common BANT qualification criteria:<\/p>\n<ul>\n<li><strong>Budget:<\/strong> How much is the prospect able and willing to spend?<\/li>\n<li><strong>Authority:<\/strong> Who is the ultimate decision maker?<\/li>\n<li><strong>Need:<\/strong> Does the prospect have a problem your product can solve?<\/li>\n<li><strong>Timing:<\/strong> Is there urgency?<\/li>\n<\/ul>\n<p>Three-quarters of those qualification criteria aren\u2019t focused on the prospect\u2019s problem. They\u2019re questions that benefit the salesperson, not the prospect. <\/p>\n<blockquote><p>The more time spent on questions unrelated to solving a prospect&#8217;s problem the more a prospect will feel they\u2019re being sold too.<\/p><\/blockquote>\n<p>People are time poor. Think to yourself, if there was only time to ask a few qualifying questions what would they be?<\/p>\n<p>As modern salespeople, we actually have a lot more data about our prospect than we&#8217;re aware of. <\/p>\n<p>Specifically, web data. In many industries, <a href=\"https:\/\/business.linkedin.com\/en-uk\/marketing-solutions\/blog\/posts\/B2B-Marketing\/2016\/making-sense-of-the-buyers-journey-stats\" rel=\"noopener noreferrer\" target=\"_blank\">over 60% of the purchasing journey is now undertaken online<\/a>. We can use a lot of this data to qualify our web prospects. <\/p>\n<h2>Ask the right questions<\/h2>\n<p>Consider the following questions:<\/p>\n<p>\u201cHow did you hear about us?\u201d<\/p>\n<p>\u201cWhat problem are you trying to solve?\u201d<\/p>\n<p>\u201cHow long have you been trying to solve this problem?\u201d<\/p>\n<p>\u201cWhat is your role in the decision-making process?\u201d<\/p>\n<p>\u201cWhat type of budget do you have for this type of product?\u201d <\/p>\n<p>Now, you could ask all of these questions on a call. Or you could use that time more efficiently and begin the call from a better starting point. <\/p>\n<p>Using only web data we are able to answer the above five questions, without having to ask the prospect a single one. <\/p>\n<h2>Looking at the web data of a captured lead<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/static.gosquared.com\/images\/liquidicity\/19_04_16_BuildingTrust\/2x\/19_04_16_BuildingData_01@2x.png\" width=\"1422\" height=\"622\" alt=\"lead capture data and trust\" class=\"alignnone size-medium\" \/><\/p>\n<h3>Qualifying with web data<\/h3>\n<p><img decoding=\"async\" src=\"https:\/\/static.gosquared.com\/images\/liquidicity\/19_04_16_BuildingTrust\/19_04_16_example_web_data.png\" alt=\"Screenshot of GoSquared Customer Data Hub web profile\"\/><\/p>\n<h4>\u201cHow did you hear about us?\u201d<\/h4>\n<p>We can tell from the original source URL (where the link to GoSquared was clicked on) that this lead has discovered us from a Quora article, where we\u2019ve been listed as a potential alternative to a competitor product. <\/p>\n<h4>\u201cWhat problem are you trying to solve?\u201d<\/h4>\n<p>We know that the lead was looking for a <em>cheaper<\/em> alternative to a competitor&#8217;s product. This tells us quite a bit about the situation. We can infer from this that they are going to be price sensitive, and by knowing our price comparatively we can tell what sort of budget the lead might have. <\/p>\n<h4>\u201cHow long have you been trying to solve this problem?\u201d<\/h4>\n<p>We know that the lead was researching a solution to their problem 5 days ago (when they clicked through to our website and got in touch through our <a href=\"https:\/\/www.gosquared.com\/assistant\/\" rel=\"noopener noreferrer\" target=\"_blank\">Assistant<\/a>.)  <\/p>\n<h4>\u201cWhat is your role in the decision-making process?\u201d<\/h4>\n<p>From their email address, GoSquared has been able to enrich their data to get their job title and company size. Their position is CEO and Co-Founder, so we know they most likely will have the authority to make a decision.<\/p>\n<h4>\u201cWhat type of budget do you have for this type of product?\u201d <\/h4>\n<p>We\u2019ll have benchmarks here based on our competitor&#8217;s pricing. They are most likely looking for a more cost-effective solution, or at the very least one that offers more value at that price point. <\/p>\n<h2>Further data points available for qualification. <\/h2>\n<p>While the above example may seem quite simple based on the source URL that was clicked, you can also be smart with data you include with your <a href=\"https:\/\/www.gosquared.com\/blog\/utm-parameters-guide\" rel=\"noopener noreferrer\" target=\"_blank\">online campaigns<\/a> to help qualify leads. <\/p>\n<p>For example, if we were running a <a href=\"https:\/\/www.gosquared.com\/blog\/retargeting-visitors\" rel=\"noopener noreferrer\" target=\"_blank\">retargeting campaign <\/a>focused on targeting the same type of lead, we just include that data in the <a href=\"https:\/\/www.gosquared.com\/campaign-url-builder\/\" rel=\"noopener noreferrer\" target=\"_blank\">campaign URL<\/a>. These details can be seen when we capture a lead to help us start qualifying right away.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/static.gosquared.com\/images\/liquidicity\/19_04_16_BuildingTrust\/19_04_16_data_bar.png\" width=\"793\" height=\"83\" alt=\"GoSquared data capture\" class=\"alignnone size-medium\" \/><\/p>\n<p>Even at the most granular level, we could infer a lot of this qualification data based on the pages a lead has viewed before they had got in touch with us. <\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/static.gosquared.com\/images\/liquidicity\/19_04_16_BuildingTrust\/19_04_16_drop_down.png\" width=\"689\" height=\"350\" alt=\"data about a qualified lead in GoSquared\" class=\"alignnone size-medium\" \/><\/p>\n<h2>Focus on the &#8220;Why&#8221;<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/static.gosquared.com\/images\/liquidicity\/19_04_16_BuildingTrust\/2x\/19_04_16_BuildingWhy_01@2x.png\" width=\"1422\" height=\"623\" alt=\"building trust with data generated leads\" class=\"alignnone size-medium\" \/><\/p>\n<p>There&#8217;s always room to more thoroughly explore the lead&#8217;s background and needs.<\/p>\n<p>But with the above data a salesperson can get a pretty good steer on the budget, authority and timing. They can now approach the first conversation more educated about their lead\u2019s current position and focus on the problem to solve.<\/p>\n<blockquote><p>When salespeople can focus on the \u201cwhy\u201d of the problem, not the \u201cwhat&#8221;, they are in a far better position. <\/p><\/blockquote>\n<p>It is this approach that helps to get to the root issue.  Why are they looking for a cheaper alternative? Why hadn\u2019t they been able to achieve success with the competitor&#8217;s solution? <\/p>\n<p>The shift of the balance of those qualification questions swings back to the prospect and the problem they\u2019re looking to solve.<\/p>\n<p>By spending less time on establishing the basics and more time on working out <em>why<\/em> the person has come to you and how you can help them, the quicker you can become that trusted advisor.<\/p>\n<h2>Learn how to qualify your leads faster today<\/h2>\n<p>Want a more personal recommendation of how you can qualify <em>your<\/em> leads with data? <a href=\"https:\/\/www.gosquared.com\/contact\/demo\/\" rel=\"noopener noreferrer\" target=\"_blank\">Book in some time with us for free<\/a> and we&#8217;ll share everything we know!<\/p>\n<p>If you found this post helpful or have some tips of your own to share, please reach out to us on <a href=\"https:\/\/twitter.com\/GoSquared\" rel=\"noopener noreferrer\" target=\"_blank\">Twitter<\/a>!<\/p>\n<h2>Further reading<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.gosquared.com\/blog\/audience-segmentation\">How to use audience segmentation to make your marketing more effective<\/a>.<\/li>\n<li><a href=\"https:\/\/www.gosquared.com\/blog\/chat-prompts-guide\">Understand how proactive prompts can increase your online sales<\/a>.<\/li>\n<li><a href=\"https:\/\/www.gosquared.com\/blog\/retargeting-visitors\">How to use retargeting to reach more of your website audience<\/a>.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.gosquared.com\/resources\/the-fundamentals-of-web-analytics\/\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/static.gosquared.com\/images\/liquidicity\/19_05_23_Analytics\/2x\/19_05_23_download_guide@2x.jpg\" width=\"1400\" height=\"900\" alt=\"download free analytics guide\" class=\"alignnone size-medium\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A study from the Harvard Business Review found that the number one reason salespeople don\u2019t close deals is because they&#8230;<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1584],"tags":[254,1311,1266],"class_list":["post-8024","post","type-post","status-publish","format-standard","hentry","category-sales","tag-data","tag-lead-capture","tag-lead-scoring"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.6 (Yoast SEO v19.0) - 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