While Intercom remains a popular tool for this purpose, many users are in search of Intercom alternatives. <\/p>\n\n\n\n
Whether you\u2019re in search of more features or cheaper pricing, the good news is that there are plenty of Intercom alternatives out there.<\/p>\n\n\n\n
So let\u2019s take a look at the best options to grow your business, and give you an overview of Intercom itself to guide you.<\/p>\n\n\n\n
What Is Intercom?<\/strong><\/h2>\n\n\n\n![\"best](\"https:\/\/www.gosquared.com\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2022-06-22-at-12.15.25.png\")
<\/a><\/figure>\n\n\n\nIntercom is a customer support software system designed to help businesses throughout every part of the customer journey, from engagement to support. <\/p>\n\n\n\n
Many consider Intercom as the pioneers of the live chat<\/a> widget, consisting of the familiar popup that greets visitors on your website, allowing them to find the right support they need, or to be connected to a live agent. They’ve also brought many other fantastic solutions to the table over the years, helping businesses to scale their operations and best understand their customers. <\/p>\n\n\n\nIn 2023, the solutions Intercom provides are based on three key areas: Support, Engage and Convert. These solutions can then be tailored to a variety of industries including ecommerce, financial services, education and healthcare, with a third option of business size to consider when it comes to choosing the right solution and pricing model.<\/p>\n\n\n\n
Intercom Pricing<\/strong><\/h2>\n\n\n\n![\"Intercom](\"https:\/\/www.gosquared.com\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2022-06-22-at-11.07.03.png\")
<\/a><\/figure>\n\n\n\nIntercom pricing is where things get a little tricky, as there is no straight answer to be found on their website on how much Intercom packages cost, other than a $74 per month starter package for small businesses. This is based on annual billing, meaning Intercom will cost $888 per year on this starter package.<\/p>\n\n\n\n
For Intercom\u2019s main packages consisting of Support, Engage or Convert, users must first schedule a demo where the Intercom team will then calculate the price of the package. <\/p>\n\n\n\n
Prices of each package are based on how many seats are required (a seat refers to each team member), along with the number of people the business has reached in the past month using outbound messaging. So, it can make it extremely challenging to weigh up the costs of using Intercom before jumping into a subscription.<\/p>\n\n\n\n
That said, users on TrustRadius<\/a> had the following to say in relation to Intercom pricing:<\/p>\n\n\n\n\u201cThe pricing is really convoluted and difficult to predict. The reports are not very useful.\u201d<\/em><\/p>\n\n\n\n\u201cOptions are available through a Pro subscription. They charge per head, but should give better pricing based on range.\u201d<\/em><\/p>\n\n\n\n\u201cTheir pricing is super steep and can get expensive for early stage companies.\u201d<\/em><\/p>\n\n\n\n\u201c35000 users and 1M+ leads Too expensive for a marketing, sales and support automation tool. We are not able to justify the price paid after reaching this volume.\u201d<\/em><\/p>\n\n\n\nSo, it\u2019s safe to assume that while many praise the features of Intercom, using it while scaling your business can become a costly affair. <\/p>\n\n\n\n
Intercom Pricing Add-On Costs<\/strong><\/h3>\n\n\n\n- Product tours – $199 per month<\/li>
- WhatsApp – $9 per seat (team member)<\/li>
- Surveys – $49 per month<\/li><\/ul>\n\n\n\n
If you require any of the above custom features, Intercom pricing may not work for those startups on tight budgets. <\/p>\n\n\n\n
Furthermore, many users search for ‘Intercom free plan’, along with ‘Is Intercom free?’ – while you can arrange a free Intercom demo, there is no mention of being able to try out the service for free, either as a trial or as a free plan. Therefore, you will have to commit to one of the price packages if you want to use Intercom. <\/p>\n\n\n\n
Why Look For An Intercom Alternative? <\/strong><\/h2>\n\n\n\nFirst of all Intercom, we salute you! We have huge respect for anyone who\u2019s built a successful software company \u2013 and we\u2019ve watched in admiration as Intercom has grown to where they are today.<\/p>\n\n\n\n
But for many SaaS businesses, Intercom is one of their most significant expenses, as demonstrated in the feedback we\u2019ve found above when we researched Intercom pricing. <\/p>\n\n\n\n
When we speak to other founders, we often hear their frustration at spending so much on one tool. When companies are spending thousands a month on a solution, it\u2019s usually worth questioning whether there are worthy alternatives out there. <\/p>\n\n\n\n
Similarly, we found users also reported a similar train of thought with HubSpot, hence our post \u201812 affordable HubSpot alternatives you need to know<\/a>\u2019.<\/p>\n\n\n\nIntercom helps you achieve a lot of different things, but it\u2019s not the only way<\/em> to engage with your user base.<\/p>\n\n\n\nThere\u2019s a world of options out there if you dare to release yourself from the grip of Intercom \u2013 for example:<\/p>\n\n\n\n
- You may be able to save half the money you spend on Intercom by switching to an alternative setup.<\/li>
- There are many options which offer far better customer service than you\u2019ll receive with Intercom.<\/li>
- Some tools are exceedingly powerful when compared to Intercom\u2019s core feature set.<\/li><\/ul>\n\n\n\n
How To Compare Intercom Alternatives<\/h2>\n\n\n\n![\"compare](\"https:\/\/www.gosquared.com\/blog\/wp-content\/uploads\/2020\/01\/TDV_M159_02.jpg\")
<\/a><\/figure>\n\n\n\nIntercom has a lot of different features and use cases. It can be used by customer support reps, sales reps, and product teams.<\/p>\n\n\n\n
What do you need an Intercom alternative to do? That depends on your business.<\/p>\n\n\n\n
If you don\u2019t have a sales team, you might not be concerned with chatbots that will qualify and capture leads for you while you\u2019re away. Meanwhile, if you aren\u2019t a software business, you might not be so worried about getting robust documentation features alongside help desk support. You might just need live chat.<\/p>\n\n\n\n
An intercom alternative likely needs to help you manage:<\/p>\n\n\n\n
- Lead generation<\/a><\/li>
- Lead follow up<\/li>
- Onboarding<\/li>
- Customer support<\/li><\/ul>\n\n\n\n
An Intercom alternative will hopefully include some of the following:<\/p>\n\n\n\n
- On-site visitor messages, or Chat Prompts<\/li>
- Live chat<\/li>
- Help desk features<\/li>
- Email automation<\/li><\/ul>\n\n\n\n
Intercom can get expensive \u2013 we all know that.<\/p>\n\n\n\n
While some businesses may be able to pay a premium to have so many features in one place, other companies are desperately trying to find a free Intercom alternative or ways to reduce their dependence on such an expensive singular vendor.<\/p>\n\n\n\n
The 13 Best Intercom Alternatives In 2023<\/h2>\n\n\n\n![\"Intercom](\"https:\/\/www.gosquared.com\/blog\/wp-content\/uploads\/2020\/01\/d_197_10.jpg\")
<\/a><\/figure>\n\n\n🏆 #1 Intercom alternative –\u00a0 GoSquared<\/a><\/h3>\n![\"\"](\"https:\/\/www.gosquared.com\/blog\/wp-content\/uploads\/2023\/01\/Screenshot-2023-07-05-at-16.32.02.png\")
<\/a><\/p>\n\n\nYour go-to for: <\/strong>beautifully simple<\/strong> live chat<\/strong><\/a>, and team inbox<\/strong>.<\/p>\n\n\n\nWe wouldn\u2019t be telling you about GoSquared in this post unless we genuinely believed it could be valuable to you as a potential Intercom alternative.<\/p>\n\n\n\n
GoSquared has a wide array of functionality that Intercom doesn\u2019t have \u2013 including powerful behavioural data to enable you to automate hyper targeted messages.<\/p>\n\n\n\n
For example, you can use website visitor behaviour to trigger personalised automated messages to leads to increase conversion.<\/p>\n\n\n\n
GoSquared Pricing<\/h4>\n\n\n\n
GoSquared live chat pricing starts at $29\/month<\/a>.<\/p>\n\n\n\nlearn more about GoSquared<\/a><\/p>\n\n\n\n#2 Intercom Alternative – EcoSend<\/a><\/h3>\n\n\n\n![\"EcoSend](\"https:\/\/www.gosquared.com\/blog\/wp-content\/uploads\/2022\/11\/Screenshot-2022-10-12-at-14.57.25.png\")
<\/a><\/figure>\n\n\nWhy not switch to an Intercom alternative that’s not only cheaper, but better for the planet?<\/p>\n
Most people don’t know that email marketing has a carbon footprint. Around 300 billion emails are sent daily, with each email generating between 4g and 50g of carbon, according to research by the BBC.<\/p>\n
EcoSend<\/a> looks to solve this issue, by helping you send more effective campaigns with less effort. Now is probably a good time to mention that EcoSend is actually a product of GoSquared. So you’ll benefit from our almost two-decades experience in the email marketing space.<\/p>\nOur systems run on renewable energy, and we’ll plant trees just for using us. We’re also doing lots of other fun stuff to become a better business that also helps the planet in the process. You can find out more about this over on the EcoSend podcast<\/a>. <\/p>\nEcoSend Pricing<\/h4>\n
EcoSend plans start at $0 for up to 500 contacts. We’ll only charge for plans needing 501 more contacts, with packages available from just $49 per month. A free 14-day trial is also available on all plans.<\/p>\n
See pricing.<\/a><\/p>\n#3 Intercom Alternative – Tawk.to<\/a><\/h3>\n![\"\"](\"https:\/\/static.gosquared.com\/images\/liquidicity\/20_01_20_Intercom_Alternatives\/20_01_20_tawk.to.png\")
<\/a><\/p>\n\n\nYour go-to for: free live chat<\/strong><\/p>\n\n\n\nIf you want free live chat that will remain free regardless of how many agents you need to add to your account, then you should consider Tawk.to. Keep in mind that you\u2019ll need to use some of the other tools on our free and paid list to handle everything that Intercom does.<\/p>\n\n\n\n
Tawk.to\u2019s live chat is free forever. If you want to use their live chat agents (which isn\u2019t required), then you\u2019ll pay $1 per hour.<\/p>\n\n\n\n
Tawk.To Pricing<\/h4>\n\n\n\n
See pricing.<\/a><\/p>\n\n\n\n#4 Intercom Alternative – Freshchat<\/a><\/h3>\n\n\n![\"\"](\"https:\/\/static.gosquared.com\/images\/liquidicity\/20_01_20_Intercom_Alternatives\/20_01_20_freshchat.png\")
<\/a><\/p>\n\n\nYour go-to for: free live chat with segmentation and prioritization<\/strong><\/p>\n\n\n\nFreshchat is a robust chat software offered by Freshworks, which also provides sales, marketing, and help desk software. Freshchat includes features that marketing, sales, and customer support teams need like response prioritization and conversation categories.<\/p>\n\n\n\n
Freshchat Pricing<\/h4>\n\n\n\n
Freshchat is free for up to 10 team members, but for bigger teams or better features (like triggered messages), you\u2019ll need to upgrade.<\/p>\n\n\n\n
See pricing.<\/a><\/p>\n\n\n\n#5 Intercom Alternative – Zoho Desk<\/a><\/h3>\n\n\n![\"\"](\"https:\/\/static.gosquared.com\/images\/liquidicity\/20_01_20_Intercom_Alternatives\/20_01_20_zohodesk.png\")
<\/a><\/p>\n\n\nYour go-to for: free help desk software<\/strong><\/p>\n\n\n\nZoho Desk is a great add-on if you\u2019re piecing different free Intercom alternatives together. With Zoho Desk, you can handle email ticketing, help center creation, and private knowledge base creation.<\/p>\n\n\n\n
Zoho Desk Pricing<\/h4>\n\n\n\n
On their free plan, you get help centre and private knowledge base features on top of email responses and email ticketing, if you have three agents or fewer.<\/p>\n\n\n\n
See pricing<\/a><\/p>\n\n\n\n#6 Intercom Alternative – Mailjet<\/a><\/h3>\n\n\n![\"\"](\"https:\/\/static.gosquared.com\/images\/liquidicity\/20_01_20_Intercom_Alternatives\/20_01_20_mailjet.png\")
<\/a><\/p>\n\n\nYour go-to for: free email automation and transactional email<\/strong><\/p>\n\n\n\nWith Mailjet\u2019s transactional email and transaction SMS features alongside their Zapier integration, you can use this tool to do just about anything.<\/p>\n\n\n\n
If you\u2019re ready for a free Intercom alternative, you can combine this tool with one of the chat tools and a help desk software.<\/p>\n\n\n\n
Mailjet Pricing<\/strong><\/h4>\n\n\n\nMailjet is free at up to 6,000 emails per month, however, your emails will have the Mailerjet logo if you keep to the free plan. If you\u2019re early stage and bootstrapping, you may not care too much.<\/p>\n\n\n\n
See pricing.<\/a><\/p>\n\n\n\n#6 Intercom Alternative – SendinBlue<\/a><\/h3>\n\n\n![\"\"](\"https:\/\/static.gosquared.com\/images\/liquidicity\/20_01_20_Intercom_Alternatives\/20_01_20_sendinblue.png\")
<\/a><\/p>\n\n\nYour go-to for: free email automation with a built-in CRM<\/strong><\/p>\n\n\n\nWant to check out another alternative for email sending? SendinBlue includes email marketing, SMS marketing, chat, and CRM, making it a great fit for many small businesses. SaaS companies win when they integrate SendinBlue with product analytics via Zapier.<\/p>\n\n\n\n
SendinBlue Pricing<\/h4>\n\n\n\n
SendinBlue is free for up to 300 emails per day, with an unlimited number of contacts. You\u2019ll need to upgrade to remove their branding from your emails, however.<\/p>\n\n\n\n
See pricing<\/a><\/p>\n\n\n\n#7 Intercom Alternative – LiveAgent<\/a><\/h3>\n\n\n![\"\"](\"https:\/\/static.gosquared.com\/images\/liquidicity\/20_01_20_Intercom_Alternatives\/20_01_20_liveagent.png\")
<\/a><\/p>\n\n\nYour go-to for: All-in-one help desk, live chat, and call centre <\/strong><\/p>\n\n\n\nDo you include phone support with your SaaS product? Then it might help you to use a help desk software that includes not only live chat but also call center management. You\u2019ll need to use a tool with marketing automation (like GoSquared<\/a>) in conjunction, but it will still be more affordable than Intercom.<\/p>\n\n\n\nLiveAgent Pricing<\/h4>\n\n\n\n
For one agent, LiveAgent starts at just $15 per month.<\/p>\n\n\n\n
See pricing.<\/a><\/p>\n\n\n\n#9 Intercom Alternative – HelpCrunch<\/a><\/h3>\n\n\n![\"\"](\"https:\/\/static.gosquared.com\/images\/liquidicity\/20_01_20_Intercom_Alternatives\/20_01_20_helpcrunch.png\")
<\/a><\/p>\n\n\nYour go-to for: Email marketing automation and customer support communication<\/strong><\/p>\n\n\n\nHelpCrunch includes a lot of Intercom-esque features to help you ditch that pricey tool. There\u2019s chat automation, email automation, live chat, and help desk software.<\/p>\n\n\n\n
However, there\u2019s no web or product analytics, so you\u2019ll need to get those elsewhere (which can make automation setup more confusing to accomplish).<\/p>\n\n\n\n
Helpcrunch Pricing<\/h4>\n\n\n\n
The pricing starts at $15 per month per team member. To remove HelpCrunch branding and utilize unlimited chat prompt automation, you\u2019ll need to upgrade to $25 per month per team member.<\/p>\n\n\n\n
See pricing.<\/a><\/p>\n\n\n\n#10 Intercom Alternative – UseResponse<\/a><\/h3>\n\n\n![\"\"](\"https:\/\/static.gosquared.com\/images\/liquidicity\/20_01_20_Intercom_Alternatives\/20_01_20_useresponse.png\")
<\/a><\/p>\n\n\nYour go-to for: customer support software<\/strong><\/p>\n\n\n\nUseResponse comes loaded with feedback software, help desk software, knowledge base software, and live chat. If you\u2019re looking to replace Intercom on the product side, but don\u2019t need to replace the sales and marketing use cases, then this could be a great fit for you.<\/p>\n\n\n\n
However, it won\u2019t be able to help you convert more leads into customers<\/a>.<\/p>\n\n\n\nUseResponse Pricing<\/h4>\n\n\n\n
For all of UseResponse\u2019s functionality, you\u2019ll pay $69 per month. However, if you only need the help desk and chat features, then you\u2019ll pay $49 per month.<\/p>\n\n\n\n
See pricing.<\/a><\/p>\n\n\n\n#11 Intercom Alternative – ZenDesk Chat<\/a><\/h3>\n\n\n![\"\"](\"https:\/\/static.gosquared.com\/images\/liquidicity\/20_01_20_Intercom_Alternatives\/20_01_20_zendesk.png\")
<\/a><\/p>\n\n\nYour go-to for: Multichannel customer chat<\/strong><\/p>\n\n\n\nZendesk Chat helps you provide support via websites, mobile apps, and messaging services. You can also incorporate the chat experience into the self-service support center, so that customers will only contact you if they don\u2019t get their question answered elsewhere.<\/p>\n\n\n\n
Zendesk Chat Pricing<\/h4>\n\n\n\n
Zendesk Chat costs $14 per agent per month, but to incorporate operating hours and setup unlimited triggers, most businesses will get better value from the $29 per agent per month plan.<\/p>\n\n\n\n
See pricing.<\/a><\/p>\n\n\n\n#12 Intercom Alternative – Olark<\/a><\/h3>\n\n\n![\"\"](\"https:\/\/static.gosquared.com\/images\/liquidicity\/20_01_20_Intercom_Alternatives\/20_01_20_olark.png\")
<\/a><\/p>\n\n\nYour go-to for: Simple chat and chat automation<\/strong><\/p>\n\n\n\nIf you just want to replace the chat and chat automation components of Intercom (meaning that you plan to handle the email automation and help desk features elsewhere), then Olark could be a great fit for you. It includes robust chat tools like file attachments and team and conversation management.<\/p>\n\n\n\n
Olark Pricing<\/h4>\n\n\n\n
For $15 per agent per month, you get access to all of the core features.<\/p>\n\n\n\n
See pricing.<\/a><\/p>\n\n\n\n#13 Intercom Alternative – Deskero<\/a><\/h3>\n\n\n![\"\"](\"https:\/\/static.gosquared.com\/images\/liquidicity\/20_01_20_Intercom_Alternatives\/20_01_20_deskero.png\")
<\/a><\/p>\n\n\nYour go-to for: Multichannel help desk software<\/strong><\/p>\n\n\n\nWith Deskero, you integrate all your different sources of customer support tickets: chat, email, and even social media into one place. The platform includes features to help you save time on customer support like one-click replies, templates, workflows, categories, and filters.<\/p>\n\n\n\n
Deskero Pricing<\/h4>\n\n\n\n
When you pay annually, Deskero starts at $9 per agent per month.<\/p>\n\n\n\n
See pricing.<\/a><\/p>\n\n\n\nIn search of the best Intercom alternative? Get marketing automation, customer engagement and email messaging tools at your fingertips with GoSquared – Start your free trial today!<\/h2>\n\n\n\n![\"Intercom](\"https:\/\/www.gosquared.com\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2022-06-22-at-13.20.59.png\")
<\/a><\/figure>\n\n\n\n<\/p>\n\n\n\n
GoSquared<\/a> <\/strong>uses advanced real-time analytics<\/strong>, so that every time you engage with your users and customers, you can be sure it\u2019s based on real<\/em> user behaviour.<\/p>\n\n\n\nWhy not convert more leads, onboard new customers better, reduce churn, and do it all for a fraction of the price?<\/p>\n\n\n\n
Start your free trial today<\/a> of your preferred plan of Engage<\/a>, Web Analytics<\/a> or Live Chat for Sales<\/a>, and see where GoSquared can take your business! <\/p>\n","protected":false},"excerpt":{"rendered":"In search of Intercom alternates? All businesses need a way of communicating with customers in a way that will boost…<\/p>\n","protected":false},"author":32,"featured_media":9035,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1584],"tags":[],"class_list":["post-8452","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sales"],"yoast_head":"\n
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<\/a><\/figure>\n\n\n\nIntercom is a customer support software system designed to help businesses throughout every part of the customer journey, from engagement to support. <\/p>\n\n\n\n
Many consider Intercom as the pioneers of the live chat<\/a> widget, consisting of the familiar popup that greets visitors on your website, allowing them to find the right support they need, or to be connected to a live agent. They’ve also brought many other fantastic solutions to the table over the years, helping businesses to scale their operations and best understand their customers. <\/p>\n\n\n\n In 2023, the solutions Intercom provides are based on three key areas: Support, Engage and Convert. These solutions can then be tailored to a variety of industries including ecommerce, financial services, education and healthcare, with a third option of business size to consider when it comes to choosing the right solution and pricing model.<\/p>\n\n\n\n Intercom pricing is where things get a little tricky, as there is no straight answer to be found on their website on how much Intercom packages cost, other than a $74 per month starter package for small businesses. This is based on annual billing, meaning Intercom will cost $888 per year on this starter package.<\/p>\n\n\n\n For Intercom\u2019s main packages consisting of Support, Engage or Convert, users must first schedule a demo where the Intercom team will then calculate the price of the package. <\/p>\n\n\n\n Prices of each package are based on how many seats are required (a seat refers to each team member), along with the number of people the business has reached in the past month using outbound messaging. So, it can make it extremely challenging to weigh up the costs of using Intercom before jumping into a subscription.<\/p>\n\n\n\n That said, users on TrustRadius<\/a> had the following to say in relation to Intercom pricing:<\/p>\n\n\n\n \u201cThe pricing is really convoluted and difficult to predict. The reports are not very useful.\u201d<\/em><\/p>\n\n\n\n \u201cOptions are available through a Pro subscription. They charge per head, but should give better pricing based on range.\u201d<\/em><\/p>\n\n\n\n \u201cTheir pricing is super steep and can get expensive for early stage companies.\u201d<\/em><\/p>\n\n\n\n \u201c35000 users and 1M+ leads Too expensive for a marketing, sales and support automation tool. We are not able to justify the price paid after reaching this volume.\u201d<\/em><\/p>\n\n\n\n So, it\u2019s safe to assume that while many praise the features of Intercom, using it while scaling your business can become a costly affair. <\/p>\n\n\n\n If you require any of the above custom features, Intercom pricing may not work for those startups on tight budgets. <\/p>\n\n\n\n Furthermore, many users search for ‘Intercom free plan’, along with ‘Is Intercom free?’ – while you can arrange a free Intercom demo, there is no mention of being able to try out the service for free, either as a trial or as a free plan. Therefore, you will have to commit to one of the price packages if you want to use Intercom. <\/p>\n\n\n\n First of all Intercom, we salute you! We have huge respect for anyone who\u2019s built a successful software company \u2013 and we\u2019ve watched in admiration as Intercom has grown to where they are today.<\/p>\n\n\n\n But for many SaaS businesses, Intercom is one of their most significant expenses, as demonstrated in the feedback we\u2019ve found above when we researched Intercom pricing. <\/p>\n\n\n\n When we speak to other founders, we often hear their frustration at spending so much on one tool. When companies are spending thousands a month on a solution, it\u2019s usually worth questioning whether there are worthy alternatives out there. <\/p>\n\n\n\n Similarly, we found users also reported a similar train of thought with HubSpot, hence our post \u201812 affordable HubSpot alternatives you need to know<\/a>\u2019.<\/p>\n\n\n\n Intercom helps you achieve a lot of different things, but it\u2019s not the only way<\/em> to engage with your user base.<\/p>\n\n\n\n There\u2019s a world of options out there if you dare to release yourself from the grip of Intercom \u2013 for example:<\/p>\n\n\n\n Intercom has a lot of different features and use cases. It can be used by customer support reps, sales reps, and product teams.<\/p>\n\n\n\n What do you need an Intercom alternative to do? That depends on your business.<\/p>\n\n\n\n If you don\u2019t have a sales team, you might not be concerned with chatbots that will qualify and capture leads for you while you\u2019re away. Meanwhile, if you aren\u2019t a software business, you might not be so worried about getting robust documentation features alongside help desk support. You might just need live chat.<\/p>\n\n\n\n An intercom alternative likely needs to help you manage:<\/p>\n\n\n\n An Intercom alternative will hopefully include some of the following:<\/p>\n\n\n\n Intercom can get expensive \u2013 we all know that.<\/p>\n\n\n\n While some businesses may be able to pay a premium to have so many features in one place, other companies are desperately trying to find a free Intercom alternative or ways to reduce their dependence on such an expensive singular vendor.<\/p>\n\n\n\n Your go-to for: <\/strong>beautifully simple<\/strong> live chat<\/strong><\/a>, and team inbox<\/strong>.<\/p>\n\n\n\n We wouldn\u2019t be telling you about GoSquared in this post unless we genuinely believed it could be valuable to you as a potential Intercom alternative.<\/p>\n\n\n\n GoSquared has a wide array of functionality that Intercom doesn\u2019t have \u2013 including powerful behavioural data to enable you to automate hyper targeted messages.<\/p>\n\n\n\n For example, you can use website visitor behaviour to trigger personalised automated messages to leads to increase conversion.<\/p>\n\n\n\n GoSquared live chat pricing starts at $29\/month<\/a>.<\/p>\n\n\n\n learn more about GoSquared<\/a><\/p>\n\n\n\n Why not switch to an Intercom alternative that’s not only cheaper, but better for the planet?<\/p>\n Most people don’t know that email marketing has a carbon footprint. Around 300 billion emails are sent daily, with each email generating between 4g and 50g of carbon, according to research by the BBC.<\/p>\n EcoSend<\/a> looks to solve this issue, by helping you send more effective campaigns with less effort. Now is probably a good time to mention that EcoSend is actually a product of GoSquared. So you’ll benefit from our almost two-decades experience in the email marketing space.<\/p>\n Our systems run on renewable energy, and we’ll plant trees just for using us. We’re also doing lots of other fun stuff to become a better business that also helps the planet in the process. You can find out more about this over on the EcoSend podcast<\/a>. <\/p>\n EcoSend plans start at $0 for up to 500 contacts. We’ll only charge for plans needing 501 more contacts, with packages available from just $49 per month. A free 14-day trial is also available on all plans.<\/p>\n See pricing.<\/a><\/p>\n Your go-to for: free live chat<\/strong><\/p>\n\n\n\n If you want free live chat that will remain free regardless of how many agents you need to add to your account, then you should consider Tawk.to. Keep in mind that you\u2019ll need to use some of the other tools on our free and paid list to handle everything that Intercom does.<\/p>\n\n\n\n Tawk.to\u2019s live chat is free forever. If you want to use their live chat agents (which isn\u2019t required), then you\u2019ll pay $1 per hour.<\/p>\n\n\n\n See pricing.<\/a><\/p>\n\n\n\n Your go-to for: free live chat with segmentation and prioritization<\/strong><\/p>\n\n\n\n Freshchat is a robust chat software offered by Freshworks, which also provides sales, marketing, and help desk software. Freshchat includes features that marketing, sales, and customer support teams need like response prioritization and conversation categories.<\/p>\n\n\n\n Freshchat is free for up to 10 team members, but for bigger teams or better features (like triggered messages), you\u2019ll need to upgrade.<\/p>\n\n\n\n See pricing.<\/a><\/p>\n\n\n\n Your go-to for: free help desk software<\/strong><\/p>\n\n\n\n Zoho Desk is a great add-on if you\u2019re piecing different free Intercom alternatives together. With Zoho Desk, you can handle email ticketing, help center creation, and private knowledge base creation.<\/p>\n\n\n\n On their free plan, you get help centre and private knowledge base features on top of email responses and email ticketing, if you have three agents or fewer.<\/p>\n\n\n\n See pricing<\/a><\/p>\n\n\n\n Your go-to for: free email automation and transactional email<\/strong><\/p>\n\n\n\n With Mailjet\u2019s transactional email and transaction SMS features alongside their Zapier integration, you can use this tool to do just about anything.<\/p>\n\n\n\n If you\u2019re ready for a free Intercom alternative, you can combine this tool with one of the chat tools and a help desk software.<\/p>\n\n\n\n Mailjet is free at up to 6,000 emails per month, however, your emails will have the Mailerjet logo if you keep to the free plan. If you\u2019re early stage and bootstrapping, you may not care too much.<\/p>\n\n\n\n See pricing.<\/a><\/p>\n\n\n\n Your go-to for: free email automation with a built-in CRM<\/strong><\/p>\n\n\n\n Want to check out another alternative for email sending? SendinBlue includes email marketing, SMS marketing, chat, and CRM, making it a great fit for many small businesses. SaaS companies win when they integrate SendinBlue with product analytics via Zapier.<\/p>\n\n\n\n SendinBlue is free for up to 300 emails per day, with an unlimited number of contacts. You\u2019ll need to upgrade to remove their branding from your emails, however.<\/p>\n\n\n\n See pricing<\/a><\/p>\n\n\n\n Your go-to for: All-in-one help desk, live chat, and call centre <\/strong><\/p>\n\n\n\n Do you include phone support with your SaaS product? Then it might help you to use a help desk software that includes not only live chat but also call center management. You\u2019ll need to use a tool with marketing automation (like GoSquared<\/a>) in conjunction, but it will still be more affordable than Intercom.<\/p>\n\n\n\n For one agent, LiveAgent starts at just $15 per month.<\/p>\n\n\n\n See pricing.<\/a><\/p>\n\n\n\n Your go-to for: Email marketing automation and customer support communication<\/strong><\/p>\n\n\n\n HelpCrunch includes a lot of Intercom-esque features to help you ditch that pricey tool. There\u2019s chat automation, email automation, live chat, and help desk software.<\/p>\n\n\n\n However, there\u2019s no web or product analytics, so you\u2019ll need to get those elsewhere (which can make automation setup more confusing to accomplish).<\/p>\n\n\n\n The pricing starts at $15 per month per team member. To remove HelpCrunch branding and utilize unlimited chat prompt automation, you\u2019ll need to upgrade to $25 per month per team member.<\/p>\n\n\n\n See pricing.<\/a><\/p>\n\n\n\n Your go-to for: customer support software<\/strong><\/p>\n\n\n\n UseResponse comes loaded with feedback software, help desk software, knowledge base software, and live chat. If you\u2019re looking to replace Intercom on the product side, but don\u2019t need to replace the sales and marketing use cases, then this could be a great fit for you.<\/p>\n\n\n\n However, it won\u2019t be able to help you convert more leads into customers<\/a>.<\/p>\n\n\n\n For all of UseResponse\u2019s functionality, you\u2019ll pay $69 per month. However, if you only need the help desk and chat features, then you\u2019ll pay $49 per month.<\/p>\n\n\n\n See pricing.<\/a><\/p>\n\n\n\n Your go-to for: Multichannel customer chat<\/strong><\/p>\n\n\n\n Zendesk Chat helps you provide support via websites, mobile apps, and messaging services. You can also incorporate the chat experience into the self-service support center, so that customers will only contact you if they don\u2019t get their question answered elsewhere.<\/p>\n\n\n\n Zendesk Chat costs $14 per agent per month, but to incorporate operating hours and setup unlimited triggers, most businesses will get better value from the $29 per agent per month plan.<\/p>\n\n\n\n See pricing.<\/a><\/p>\n\n\n\n Your go-to for: Simple chat and chat automation<\/strong><\/p>\n\n\n\n If you just want to replace the chat and chat automation components of Intercom (meaning that you plan to handle the email automation and help desk features elsewhere), then Olark could be a great fit for you. It includes robust chat tools like file attachments and team and conversation management.<\/p>\n\n\n\n For $15 per agent per month, you get access to all of the core features.<\/p>\n\n\n\n See pricing.<\/a><\/p>\n\n\n\n Your go-to for: Multichannel help desk software<\/strong><\/p>\n\n\n\n With Deskero, you integrate all your different sources of customer support tickets: chat, email, and even social media into one place. The platform includes features to help you save time on customer support like one-click replies, templates, workflows, categories, and filters.<\/p>\n\n\n\n When you pay annually, Deskero starts at $9 per agent per month.<\/p>\n\n\n\n See pricing.<\/a><\/p>\n\n\n\n <\/p>\n\n\n\n GoSquared<\/a> <\/strong>uses advanced real-time analytics<\/strong>, so that every time you engage with your users and customers, you can be sure it\u2019s based on real<\/em> user behaviour.<\/p>\n\n\n\n Why not convert more leads, onboard new customers better, reduce churn, and do it all for a fraction of the price?<\/p>\n\n\n\n Start your free trial today<\/a> of your preferred plan of Engage<\/a>, Web Analytics<\/a> or Live Chat for Sales<\/a>, and see where GoSquared can take your business! <\/p>\n","protected":false},"excerpt":{"rendered":" In search of Intercom alternates? All businesses need a way of communicating with customers in a way that will boost…<\/p>\n","protected":false},"author":32,"featured_media":9035,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1584],"tags":[],"class_list":["post-8452","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sales"],"yoast_head":"\nIntercom Pricing<\/strong><\/h2>\n\n\n\n
<\/a><\/figure>\n\n\n\nIntercom Pricing Add-On Costs<\/strong><\/h3>\n\n\n\n
Why Look For An Intercom Alternative? <\/strong><\/h2>\n\n\n\n
How To Compare Intercom Alternatives<\/h2>\n\n\n\n
<\/a><\/figure>\n\n\n\nThe 13 Best Intercom Alternatives In 2023<\/h2>\n\n\n\n
<\/a><\/figure>\n\n\n🏆 #1 Intercom alternative –\u00a0 GoSquared<\/a><\/h3>\n
<\/a><\/p>\n\n\nGoSquared Pricing<\/h4>\n\n\n\n
#2 Intercom Alternative – EcoSend<\/a><\/h3>\n\n\n\n
<\/a><\/figure>\n\n\nEcoSend Pricing<\/h4>\n
#3 Intercom Alternative – Tawk.to<\/a><\/h3>\n
<\/a><\/p>\n\n\nTawk.To Pricing<\/h4>\n\n\n\n
#4 Intercom Alternative – Freshchat<\/a><\/h3>\n\n\n
<\/a><\/p>\n\n\nFreshchat Pricing<\/h4>\n\n\n\n
#5 Intercom Alternative – Zoho Desk<\/a><\/h3>\n\n\n
<\/a><\/p>\n\n\nZoho Desk Pricing<\/h4>\n\n\n\n
#6 Intercom Alternative – Mailjet<\/a><\/h3>\n\n\n
<\/a><\/p>\n\n\nMailjet Pricing<\/strong><\/h4>\n\n\n\n
#6 Intercom Alternative – SendinBlue<\/a><\/h3>\n\n\n
<\/a><\/p>\n\n\nSendinBlue Pricing<\/h4>\n\n\n\n
#7 Intercom Alternative – LiveAgent<\/a><\/h3>\n\n\n
<\/a><\/p>\n\n\nLiveAgent Pricing<\/h4>\n\n\n\n
#9 Intercom Alternative – HelpCrunch<\/a><\/h3>\n\n\n
<\/a><\/p>\n\n\nHelpcrunch Pricing<\/h4>\n\n\n\n
#10 Intercom Alternative – UseResponse<\/a><\/h3>\n\n\n
<\/a><\/p>\n\n\nUseResponse Pricing<\/h4>\n\n\n\n
#11 Intercom Alternative – ZenDesk Chat<\/a><\/h3>\n\n\n
<\/a><\/p>\n\n\nZendesk Chat Pricing<\/h4>\n\n\n\n
#12 Intercom Alternative – Olark<\/a><\/h3>\n\n\n
<\/a><\/p>\n\n\nOlark Pricing<\/h4>\n\n\n\n
#13 Intercom Alternative – Deskero<\/a><\/h3>\n\n\n
<\/a><\/p>\n\n\nDeskero Pricing<\/h4>\n\n\n\n
In search of the best Intercom alternative? Get marketing automation, customer engagement and email messaging tools at your fingertips with GoSquared – Start your free trial today!<\/h2>\n\n\n\n
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