Live Chat FAQ

GoSquared Live Chat is the easiest way to start a conversation with your visitors and users. Just turn the switch on in Chat Settings and start using the new Inbox app in the sidebar.

How to turn Live Chat on or off?

Go to Settings > Current Project > Live Chat for your project and switch the toggle on/off.

How do I change the language of the chat widget?

Use the language dropdown here in Settings > Current Project > Live Chat. You can also turn on Auto-detect language to have GoSquared display the best language available based on the language of the visitor's browser.

How do I add/invite more live chat agents?

We don't charge 'per-seat', therefore you can add as many live chat agents as you need – for free. You could invite your whole team if you like! Just head to Settings > Current Project > Team Sharing to start adding new team members.

How to change my Live Chat avatar?

Your agent avatar (photo) is the same one that is used for your GoSquared account. Your default photo comes from the Gravatar. If you want to use your own photo, then just click on the avatar next to your name in your Settings > Your Account > Your Details to upload a image.

Check if your GoSquared email address has an Gravatar set up here.

How can I change the Live Chat button colour?

Read the guide

How can I hide Live Chat on a specific page?

Read the guide

How do I get the mobile apps?


How can I get notified of new incoming messages?

Via web notifications, email notifications, mobile push notifications – Read the guide

How will my customers be notified when I reply to their messages?

If they have your website open, they'll see a new message bubble appear. If they have your website open in a background tab, we'll play a new message notification sound to prompt them to click back onto your site. If they're not on your site at all (and they have left their email address) we'll send them the message as an email.

How do I set up Chat Prompts (automatic messages)?

Read the guide

How do I use Broadcasts to send announcements via Live Chat?

Read the guide

Why can't I see the Live Chat button on my site?

This is most commonly because you've blocked your IP address from contributing towards your GoSquared stats – read more.

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