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What cookies does GoSquared use?

GoSquared uses tracking and session cookies to provide its service. This article gives a transparent breakdown of the cookies that are created and stored by GoSquared, and what they're used for.

For more detail about the how and why we process your data, please refer to sections 5 and 6 of our Privacy Notice.


Used by the GoSquared Analytics service

These tracking cookies are used to provide our Analytics features. If you have GoSquared installed on your site, these cookies will get set for your visitors in their browser.

  • gs_u_{PROJECT_TOKEN} – This is used for tracking device information when browsing. This cookie lasts for 2 years.
  • gs_p_{PROJECT_TOKEN} – This keeps track of a visitor's previously viewed page throughout their browsing session. This cookie lasts for a max of 60 seconds or until the next pageview, whichever is sooner.
  • gs_v_{PROJECT_TOKEN} – This is used for storing the ID assigned when you identify a visitor for Customer Data Hub and Live Chat. This cookie has an expiry time of 2 years.


Used by GoSquared website and app login

These cookies are only used when browsing the GoSquared website and logging into the GoSquared platform as a registered user of GoSquared.

  • g5535510n – This session cookie is used to allow GoSquared customers to log-in to our website. It stores a unique session identifier.
  • gs_us – This cookie is used for the 'remember me' functionality. It allows GoSquared customers to have their login remembered when they leave and return to the GoSquared site.
  • gs_ta – This is used for storing your 'user id' when using the GoSquared site.


Used by GoSquared Assistant and Live Chat

This cookie is used to authenticate a live chat session when you send/receive a message through the GoSquared Assistant.

gschat_au – for authenticating with the GoSquared Live Chat service.