Zendesk

The Zendesk integration allows you to track activity on your Zendesk tickets in People CRM. Actions such as 'Ticket Created' and 'Ticket Resolved' will show up a user's activity feed in their profile, so you can see exactly what they were up to when they needed support.
 

Setting up the Zendesk integration

  1. Log in to GoSquared and go to Settings > Current Project > Services.
  2. Fill in your Zendesk subdomain and click "Connect to Zendesk".
  3. Complete the authorization flow in Zendesk by logging into your account and authorizing GoSquared.
  4. Back in GoSquared, choose which ticket types you wish to track activity for (based on ticket status). Toggle each corresponding status to "On" to track it in GoSquared.
  5. You're done!
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