The Zendesk integration allows you to track activity on your Zendesk tickets in People CRM. Actions such as 'Ticket Created' and 'Ticket Resolved' will show up a user's activity feed in their profile, so you can see exactly what they were up to when they needed support.
Setting up the Zendesk integration
- Log in to GoSquared and go to Settings > Current Project > Services.
- Fill in your Zendesk subdomain and click "Connect to Zendesk".
- Complete the authorization flow in Zendesk by logging into your account and authorizing GoSquared.
- Back in GoSquared, choose which ticket types you wish to track activity for (based on ticket status). Toggle each corresponding status to "On" to track it in GoSquared.
- You're done!