Zendesk

The Zendesk integration allows you to track activity on your Zendesk tickets in the a user's profile feed in People CRM.
 

Setting up the Zendesk integration

  1. Log in to GoSquared and go to Settings > Current Project > Services.
  2. Fill in your Zendesk subdomain and click "Connect to Zendesk".
  3. Complete the authorization flow in Zendesk by logging into your account and authorizing GoSquared.
  4. Back in GoSquared, choose which ticket types you wish to track activity for (based on ticket status). Toggle each corresponding status to "On" to track it in GoSquared.
  5. You're done!
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