Last updated: 28th July, 2021
📓 Properties (fields/attributes) are pieces of information that help describe each user in your Customer Data hub – such as what plan they're on, their job title, or their address.
GoSquared has a standard list of user properties that we recommend you track. For everything else, you can set up your own custom properties.
We know every company is different, that’s why we made Customer Data Hub as flexible as possible – you can add up-to 1000 custom properties in each GoSquared project.
Adding custom properties
There are currently two methods to add custom properties in GoSquared:
You can ask a developer on your team to help you track custom properties using this documentation.
You can also import custom properties through our CSV importer tool.
When preparing a list of users to import, just add each custom property as a new column in the CSV.
We encourage you to pass back as many custom properties as you like. Custom properties will be displayed in the right hand sidebar of each user's profile – both in your Customer Data Hub and Live Chat.
Editing and removing properties
You can change the value of a property in 2 ways:
- People and Live Chat interface – hover over the property in the profile sidebar and click 'Edit' to reveal the edit mode.
- Through the API – track the property again with a new value to overwrite it, or explicitly track a value of
nullto remove it from the profile.
We have a 'last update wins' system. This means that the property will always be set to the most recently updated value, irrespective of whether the update was from the user interface or the API.
Change the property data type
The 'type' of data that each property is affects the filtering options that are available in your Customer Data Hub.
The first time you track a custom property we will automatically classify the data as one of four types:
- Boolean (true or false – represented as 'yes' or 'no')
If a custom property has been given the wrong type, you can manually change them from Settings > Current Project > People CRM. These settings are applied on a per-project basis.
The filtering options for each data type are shown below:
The units can swapped between years, months, weeks, days, hours, minutes.
Simply displayed as Yes or No (representing True or False). Alternatively you can just filter to see if either value has been set or not set at all.
💬 For more examples on tracking custom properties in People Analytics, check out our full guide here