Engage FAQs
Last updated: 22nd February, 2022
1) What is included in GoSquared Engage?
When you subscribe to a plan including GoSquared Engage, you will get access to our intelligent Prompts, Automated Messages, Broadcasts, and Sequences.
View our video tutorial on combining Smart Groups with GoSquared Automated Messages, to know and grow your customer-base:
2) What is a profile?
A profile is a contact or customer that you choose to store in the GoSquared Customer Data Hub. You can see their information and what they’ve been browsing. A profile may be created when somebody registers for your service (becomes a customer), or when a visitor starts a conversation with you.
3) How many seats are included in my plan?
The GoSquared Suite plan allows you to share access to your project with as many team members as you like – for free.
4) How many emails can I send with GoSquared?
The Engage plan has a fair use policy of 20 emails per profile per month. If your business needs may exceed this, please get in touch with our team to discuss a custom plan.
5) What happens if I exceed my email sending limits?
A member of the GoSquared team will contact you to let you know. You’ll have the opportunity to upgrade to our Enterprise plan or wait until your monthly cycle renews.
6) What is a project?
A project is an individual website, store, or app you wish to install GoSquared on.
Each project has a unique “Project Token” that is provided in the JavaScript Snippet you use during installation. Each project has its own dashboards, Live Chat Inbox, Contacts and Engage.
The GoSquared Suite plan allows you to set up unlimited projects.
7) What happens if I exceed my profile limits?
When you’ve exceeded the limits of your Suite plan, you will not be able to access the platform until your cycle resets or you upgrade.
You can raise your limits right away by upgrading your account - see our plans.
8) What happens if my payment fails?
If your card is declined, we will attempt to retake the payment over the next 14 days to give you a chance to rectify the payment. If you payment fails after this, we will automatically cancel the subscription and downgrade you to our free plan.
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