Live Chat FAQ
Last updated: 22nd October, 2021
GoSquared Live Chat is the easiest way to start a conversation with your visitors and users. Just add the GoSquared Assistant to your site to start sending and receiving messages.
Add the GoSquared Snippet & activate your Live Chat widget
Customise your Live Chat Assistant settings
Set passive or active Lead Capture
Set your Out of Office message & response times
Edit your Live Chat avatar
Set up Live Chat notifications to your Email or Slack
Create your first Prompts
Activate Live Translate
Assistant is the live chat button that appears on your site and makes it effortless to start converting visitors in to customers. Assistant will encourage visitors to leave their email address and try to automatically engage new visitors if you have any Prompts set up – learn more.
Go to Settings > Current Project > Assistant for your project and switch the Enable Assistant toggle on/off.
Use the language dropdown in Settings > Current Project > Assistant. You can also turn on Auto-detect language to have the Assistant display the best language available based on the language of the visitor's browser.
We don't charge 'per-seat', therefore you can add as many live chat agents as you need – for free. You could invite your whole team if you like! Just head to Settings > Current Project > Team Sharing to start adding new team members.
Your agent avatar (photo) is the same one that is used for your GoSquared account. Your default photo comes from the Gravatar. If you want to use your own photo, then just click on the avatar next to your name in your Settings > Your Account > Your Details to upload a image.
Check if your GoSquared email address has an Gravatar set up here.
We have a full guide on customising the appearance of Assistant.
We have a guide on how to hide the chat Assistant on specific pages
For iOS App Store and Google Play Store links, see the Inbox App page.
Via web notifications, email notifications, mobile push notifications – Read the guide.
If they have your website open, they'll see a new message bubble appear. If they have your website open in a background tab, we'll play a new message notification sound to prompt them to click back onto your site. If they're not on your site at all (and they have left their email address) we'll send them the message as an email.
This is most commonly because you've blocked your IP address from contributing towards your GoSquared stats – read more.
We care deeply about addressing abuse of our systems for spam. Please see our article on spam and abuse for details of how to get in touch and what information to provide.