Screenshots and File Attachments

Live Chat supports sending and receiving of any file type (including image/gif/pdf etc) on mobile and desktop. Each individual file can be up to 10MB in size. You can send and receive attachments in the following ways: 

  • Copy and paste the file directly into the chat from the clipboard.
  • Drag and drop the file into the chat.
  • Click/tap the attachment button to open the file picker.


Email attachments

If a customer replies to you chat message via email, just click the email preview icon (eye) underneath the message to view the original email and download any attachments contained within it.

 

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