Saved Replies

Saved Replies are a great time saving feature. They speed up your response times and allow your team to provide consistent answers to common live chat questions. You might know them as quick replies, canned response, or macros in other tools.

Using Saved Replies

Everybody on your team can create, edit, delete, and send saved replies.

Just click the Saved Replies button whilst you're chatting with somebody and click the one you need. If you want to, you can then customise the reply before hitting the send button.

See how often each reply gets used

You can see when a saved reply was last used and how many times in total it's been sent. Just find the reply you want and hit the Edit button.

Reply faster with keyboard shortcuts

Just can hit the # key to bring up a list of your existing saved replies. You can either start typing to search the list, or use the up and down arrows on your keyboard to find the one you want. Then press Enter to select it.

Features coming soon

We'd love to hear your feedback on Saved Replies, but things we anticipate everybody needing soon might be...

  • The ability to use custom properties/field in the message template e.g. Hi {{first_name}}
  • More formatting options, bold, links, buttons, images etc
  • Make quick replies accessible from within the Inbox mobile app
Did you find this article helpful?