Last updated: 19th July, 2019
Saved Replies help you save time by giving you easy access to answers to questions you commonly get asked.
Saved Replies enable you to speed up your response times and allow your team to provide consistent answers to common questions.
If you’re coming to GoSquared from another set of tools, you might have used “quick replies”, “canned responses”, or “macros” for a task.
Using Saved Replies
Everybody on your team can create, edit, delete, and send saved replies.
Just click the Saved Replies button whilst you’re chatting with somebody and select the one you need. If you want to, you can then customise the reply before hitting Send.
See how often each reply gets used
You can see when a Saved Reply was last used and how many times in total it’s been sent. Just find the reply you want and hit the “Edit” button.
Reply faster with keyboard shortcuts
Just hit the # key to bring up a list of your existing Saved Replies. You can either start typing to search the list, or use the up and down arrows on your keyboard to find the one you want. Then press Enter to select it.