Support

WHMCS Analytics and Live Chat

Screenshot of WHMCS homepage

If you want to add real-time web analytics and live chat to your WHMCS website? You've come to the right place – this guide will show you how to get set up with GoSquared Analytics and Live Chat for your WHMCS website.

Install the GoSquared module for WHMCS

Michael Kinder of Hostbend has kindly made a module for WHMCS that enables you to easily add GoSquared to your site and track your users. Details can be found in the WHMCS marketplace.

Requirements

Install GoSquared Analytics and Live Chat

Screenshot of GoSquared Analytics Now dashboard

  • Download the module contents from the WHMCS Marketplace. WHMCS Marketplace.
  • Extract the contents of the Zip file and add the folder into the root directory of your WHMCS installation.
  • In WHMCS, go to Setup > Addon Modules.
  • Find GoSquared WHMCS Module in the list and click the Activate button.
  • Once activated, go back to the module on that screen and click the Configure button.
  • Copy and paste your GoSquared JavaScript Snippet, Site Token, and API Key into the provided boxes.
  • Hit the Save Changes button.

Supported WHMCS Event Tracking

  • Invoice Paid
  • Quote Accepted
  • Late Fee Added
  • Invoice Payment Added
  • Cancellation & Refund Request Received
  • Invoice Cancelled
  • Invoice Created
  • Invoice Refunded
  • Quote Created
  • Quote Status Updated
  • Cancellation Request Received
  • Failed Fraud Check
  • Passed Fraud Check
  • Service Deleted
  • Activated as Affiliate
  • Logged In
  • Logged Out
  • Ticket Closed
  • Ticket Opened
  • Ticket Opened (by Admin)

Frequently Asked Questions

Is the WHMCS module free to use?

Yes – you can download and install the WHMCS module for free. You may need to pay for WHMCS and GoSquared depending on current pricing of both platforms.

How long does it take to see data in GoSquared after installing?

All data in GoSquared is real-time, so when you install the GoSquared JavaScript Snippet on your WHMCS website, you should see data flow into your GoSquared Analytics dashboards instantly. To test your installation, try opening your WHMCS website in a private browsing window, and then check GoSquared again. If you continue to experience issues, double check the steps here and reach out to us if you have any questions.