Support

Frequently Asked Questions about Analytics

Can’t find an answer? Just click the Live Chat button in the bottom right hand corner of the page.​

Why are my GoSquared Analytics numbers different to Google Analytics?

All analytics services track and summarise data in different ways. GoSquared aims to be as accurate as possible, and includes some advanced methods for understanding the time visitors spend on your website with dramatically more precision than other analytics services. Learn more about differences between Google Analytics and GoSquared.

Can I use GoSquared alongside other services like Google Analytics?

Absolutely! You can use GoSquared on any website you have control of, and it works seamlessly alongside anything else you have running.

How do I block specific visitors from polluting my stats?

GoSquared lets you block bots (like the Google Bot for example) and selected IP addresses to prevent them from showing up in your dashboards or using Assistant Live Chat widget on your site. Learn more about blocking visitors, bots, and IP addresses.

I can’t sign in to my account

If you’ve forgotten your password you can reset it by entering the email address associated with your account on the reset your password screen.

Forgotten which email address you registered with?

If you do not know the email address associated with your account, please email us on support@gosquared.com with details of the website you are using GoSquared with.

If you continue to have problems signing in to your account, please email us on support@gosquared.com and we will investigate.

Will GoSquared slow down my site?

The GoSquared JavaScript Snippet will load in asynchronously with any other resources on your pages. This means it will not have any adverse effect on your site load time. The code is non-blocking, so it will not cause your page to load slowly.

What plan should I choose?

Every new GoSquared account starts on the GoSquared Free Tier. If you reach the limits of the Free Tier plan or would like to make use of premium features, you’ll need to upgrade to a paid plan. Learn more about choosing the right plan.

What’s the maximum number of concurrent visitors or datapoints you can handle?

GoSquared is built on robust and flexible infrastructure, handling analytics for some of the largest websites on the planet. For individual sites processing billions of datapoints, or if you have any specific questions about scaling, learn more about GoSquared for Enterprise.