Support

Troubleshooting - User Profiles Not Appearing

Why Are User Profiles Not Appearing on My Dashboard?

  • Some Internet Browser Extensions and AdBlockers can prevent the GoSquared Snippet from rendering. This reduces the visibility of User sessions on your website.

  • When you test the tracking of your own interaction on your site, if you have any privacy extensions or plugins blocking GoSquared, you will not have visibility of your own sessions.

Examples of AdBlockers include Ghostery, AdBlock, AdGuard and uBlock.

This document explains how you can disable AdBlockers or whitelist the GoSquared website, and ensure GoSquared’s analytics can operate effectively.


Disabling AdBlockers

Google Chrome

  1. From the Chrome toolbar, click the Menu icon
  2. Select Tools, then from the submenu select Manage Extensions
  3. From the list of Extensions, select your Adblock
  4. Click Remove to uninstall Adblock Plus from your Chrome browser, or toggle Off to temporarily disable

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Internet Explorer

  1. Open Settings from your browser
  2. From the drop-down, select Manage Add-ons
  3. Click on Toolbars and Extensions
  4. From the list, right-click on AdBlock, then select the option to Disable
  5. Select Disable once again in the pop-up window, to complete the AdBlock removal

Safari

  1. From your Safari browser, click the Safari heading from your Menu bar

  2. Select Preferences, then click Extensions from the pop-up window

  3. This will display a list of your extensions. From the options, select your AdBlocker

  4. Deselect the box to turn-off the AdBlock

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Firefox

  1. From your Firefox browser, select Tools then select Add-ons
  2. From the left-hand menu, click Extensions
  3. From the list of Extensions, find & select Adblock
  4. Click Disable to temporarily switch-off the AdBlock

Android

  1. From your Apps Drawer, select the Adblock icon

  2. Drag the icon into the Trashcan

iOS

  1. Select and hold the AdBlock icon on your home-screen

  2. When the icon begins to shake, tap the X on the top corner of the icon

  3. Select Delete

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Whitelisting GoSquared

Prefer to keep your AdBlock application active? Another option is to add GoSquared to the list of Trusted Websites or Whitelist of your AdBlocker.

This process will depend on which particular AdBlocker you use, but most applications will follow a process similar to this:

  1. From your Internet browser toolbar, open your AdBlock Application

  2. Select Settings

  3. Select Trusted/Whitelist websites

  4. Copy & Paste the URL below into the list, then close the application

https://www.gosquared.com

Your AdBlocker will now remain active, but will no longer interfere with your Profile Tracking.


AdBlockers can also be the cause of problems loading GoSquared Assistant onto your website.

If your Assistant is not loading correctly, follow the guide here.