Glossary of GoSquared Terms

Last updated: 13th December, 2021

If you’ve been using GoSquared for a number of years, you might have noticed a few changes to our terminology. We simplified a number of our terms in order to bring more consistency across the platform.

To avoid confusion, below is a list of terms we previously used across our product and Support documentation, as well as the updated terms.

• Automation → updated to Engage
• Live Chat → updated to Inbox
• Profiles → updated to Contacts
• People CRM → updated to Contacts
• Customer Data Hub → updated to Contacts

What is the difference between a visitor and a contact? Check out our article here.