Assistant

Help and support for GoSquared Assistant

• Getting Started with Assistant

  Assistant is the live chat button that appears on your site and makes it easy to convert visitors in to customers. Assistant will encourage visitors t…

• Assistant Appearance

  You can customise the messaging experience so that it matches your own brand and style. Your Agent Profile Setting your agent name and photo(avatar) p…

• Lead Capture

  This feature enables you to capture a new visitor's email address via the Assistant and automatically add them to People CRM. This means you can easil…

• Conversion Reports

  GoSquared keeps track of how many visitors convert to leads on your website. Whenever a visitor submits their email address through Assistant, GoSquar…

• Why is Assistant not showing on my website?

  This article is to help troubleshoot issues with the Assistant button showing up on your website. Assuming you have already installed the GoSquared co…

• How to hide Assistant on specific pages

  Perhaps you're using one GoSquared Analytics code for your marketing site, blog and app and you only want to have Assistant enabled in your app. This …

• Out-of-Office

  You can’t be on Chat every hour of the day – set up Out-of-Office to handle those times when you and the team are out living life or getting some shut…

• Response Times

  There's nothing more frustrating for a visitor than sending a message and not knowing how long to wait for a response. Being honest with your users an…

• Advanced Assistant Customisation

  These Assistant options allow you to customise the behaviour of the Assistant using extra code. These options will require the skills of a developer a…