Further Info
More information and answers to your GoSquared questions.
What is GoSquared?
Introduction to GoSquared 🎊 GoSquared is the all-in-one software platform to help you grow your business and engage with your customers. The GoSqua…
Glossary of GoSquared Terms
If you’ve been using GoSquared for a number of years, you might have noticed a few changes to our terminology. We simplified a number of our terms in …
What is the GoSquared API?
The GoSquared API is a powerful tool for developers that can provide you direct access to the data GoSquared tracks. You can use it to export reports …
How do I download my data?
Trends and Ecommerce – download as a CSV You can download the data shown in any of the widgets in the Trends and Ecommerce dashboard. Login in to yo…
Why is my GoSquared Analytics data different to Google Analytics?
💡 All analytics services track and summarise data in different ways. GoSquared aims to be as accurate as possible, and includes some advanced methods…
Can I see a history for an individual visitor to my site?
Contacts offers you a complete picture of your logged in (registered) visitors, users and customers. Note: this feature is only intended for use with…
Display GoSquared on a TV (Big Screen)
Our now and trends dashboards are the pulse of our business. We like to put them front and centre on a big screen in the office where everybody can se…
How do I send email reports to more people on my team?
To send email reports to more people on your team, you'll need to invite those people to share GoSquared with you. Team sharing lets you give other pe…
Frequently Asked Questions
Check Out Our Product Specific FAQs Here: Analytics FAQs Inbox FAQs Customer Data Hub FAQs Engage FAQs Questions Answered In This Article What is…
Using GoSquared on Subdomains
🍪 GoSquared uses tracking cookies to keep track of new and returning visitors on your site. By default, GoSquared will set a new tracking cookie on e…
Programmatically create new projects and share them with users
This support doc covers how to add multiple projects in GoSquared programmatically with the GoSquared API. This doc is for anyone that wants to integr…
Can I see my Adwords data in GoSquared?
Unfortunately you cannot currently track Adword data in GoSquared. However you can track campaigns using the standard UTM parameters from a referral …
I Can't See My Dashboard
Click ‘Refresh’ Having issues viewing your GoSquared Dashboard?. This problem can often be fixed by simply refreshing the page and trying again. This …
Supported Internet Browsers
Internet Browsers 💻 GoSquared is supported across modern versions of the following browsers: Google Chrome Mozilla Firefox Safari GoSquared also…
Does GoSquared do funnel analysis?
GoSquared does not currently provide funnel analysis. If this is a feature you'd like to see in the product, please let us know. The more customers t…
Can I customise the GoSquared Tracking Code?
There are several configuration options available that require you to add additional code. Please refer to our tracker documentation for information o…
Can GoSquared track mobile apps?
iOS GoSquared offers an official iOS SDK for Live Chat. Installation Guide Source code on GitHub Our Chat SDK supports Customer Data Hub and Inbox. …
GoSquared for creative digital and media agencies
GoSquared has been working with hundreds of Agency businesses since 2006 Here’s a few key benefits of using GoSquared for your Media Agency ✅ Easily …