Further Info
More information and answers to your GoSquared questions.
Can I download my raw data?
Trends and Ecommerce – download as a CSV You can download the data shown in any of the widgets in the Trends and Ecommerce dashboard. Login in to yo…
What is the GoSquared API?
The GoSquared API is a powerful tool for developers that can provide you direct access to the data GoSquared tracks. You can use it to export reports …
Why is my GoSquared Analytics data different to Google Analytics?
All analytics services track and summarise data in different ways. GoSquared aims to be as accurate as possible, and includes some advanced methods fo…
iPhone and Android app
GoSquared is fully compatible with all mobile browsers. Live Chat Inbox for iOS and Android The app will send you notifications when you receive new…
Can I see a history for an individual visitor to my site?
People CRM offers you a complete picture of your logged in (registered) visitors, users and customers. Note: this feature is only intended for use wi…
Display GoSquared on a TV (Big Screen)
Our now and trends dashboards are the pulse of our business. We like to put them front and centre on a big screen in the office where everybody can se…
How do I send email reports to more people on my team?
To send email reports to more people on your team, you'll need to invite those people to share GoSquared with you. Team sharing lets you give other pe…
Programmatically create new projects and share them with users
This support doc covers how to add multiple projects in GoSquared programmatically with the GoSquared API. This doc is for anyone that wants to integr…
Using GoSquared on Subdomains
GoSquared uses tracking cookies to keep track of new and returning visitors on your site. By default, GoSquared will set a new tracking cookie on each…
Can I see my Adwords data in GoSquared?
Unfortunately you cannot currently track Adword data in GoSquared. However you can track campaigns using the standard UTM parameters from a referral …
I can't see my dashboard
If you're having issues with seeing your GoSquared dashboard there's a couple of common problems that people can encounter. However most problems can…
Does GoSquared do funnel analysis?
GoSquared does not currently provide funnel analysis. If this is a feature you'd like to see in the product, please let us know. The more customers t…
Can I customise the GoSquared Tracking Code?
There are several configuration options available that require you to add additional code. Please refer to our tracker documentation for information o…
Can GoSquared track mobile apps?
iOS We have recently released an official iOS Live Chat SDK. Installation guide Source code on GitHub It supports People CRM and Live Chat. Andr…
GoSquared for creative digital and media agencies
This support doc outlines how GoSquared works with creative, digital and media agencies and explores some of the benefits of GoSquared in an agency se…