Settings & Billing
Information about your GoSquared account, billing, invoices and pricing.
How to uninstall and reinstall the Inbox App for Android
🆕 GoSquared recently released an update to our Inbox Android App, to resolve an issue which was disrupting Live Chat notifications. To process the u…
Choosing a GoSquared Plan
The GoSquared Free Tier Every new GoSquared account starts on the GoSquared Free Tier. You can use GoSquared Analytics for free up to 1,000 pageviews …
Free Tier Badge
Get more free pageviews on the Free Tier 🎉 You can unlock an extra 10,000 pageviews/month for free by installing the GoSquared Analytics badge on yo…
General Project Settings
Editing Project Information 👉 Head to “Settings > Current Project > General” to change key details about any project you’ve added to GoSquared. If …
Team Sharing
Team Sharing is a free feature that allows you to invite team members or friends to your GoSquared project. You can share with as many people as you l…
How do I update my billing info?
👉 Currently GoSquared only accepts payment via credit or debit card unless you are on an Enterprise plan – where we will do our best to accommodate a…
Team Permissions
🎛️ There are 3 levels of access to GoSquared; Project Owner, Admin & User. 🎚️ Below the Project Owner, shared team members have limited access to …
The GoSquared Early Stage Plan
What is the Early Stage plan? 🚀 At GoSquared, we’ve used our own platform every day over the past 14 years to help grow our business and we want to …
Invoices
The project owner is the person responsible for the billing and subscription. If you are the project owner you can find a list of all your invoices av…
Overage and Upgrade Charges
💡 This is the overage information for our legacy plans. This affects customers that started their GoSquared subscription before September 29th 2017. …
Notifications
👉 GoSquared can keep your team notified of important changes in your online business. Notifications can be sent to any of the integrations you've co…
Integrations
💡 GoSquared integrates with many third party tools, so many that we needed one place where you easily manage them all. The Integrations tab makes it …
Closing Your Account or Cancelling Your Subscription
To cancel your subscription or close your account Please get in touch via Live Chat Let us know your reason for doing so ⚠️ We will aim to process …
Changing Account Information
You can change the details associated with your account at any time in Settings > Your Account and clicking on the fields you wish to edit. Simply g…
Forgotten Password/Email
Forgot your password? If you have forgotten your password, you can send a re-set message to your account email. Simply follow the steps below: You w…
Email Reports and Newsletters
You can mange how often you receive email reports and choose to opt in/out of GoSquared product newsletters. Each team member can manage their own em…
Profiles, Projects & Pageviews
Profiles, Projects & Pageviews Part One of this article explains the key differences between GoSquared’s profiles, projects and pageviews. Part Two d…
European Union Value Added Tax (VAT) - Rules from January 1, 2015
How is VAT charged? GoSquared charges VAT to all non-business EU customers, and all customers in the UK. For customers in the UK, VAT will be added at…
Information about Legacy Plans
This is the plans and pricing information for customers that started their GoSquared subscription before September 29th 2017. Note: Legacy plans are n…
Using GoSquared on the Free Tier
🎓 When you sign up to GoSquared you are automatically placed on the GoSquared Free Tier. You then have the option to upgrade your plan for more featu…