Getting Started - Live Chat
The fast, easy, and personal way to connect with your customers.
What is GoSquared Live Chat?
👋 GoSquared Assistant is our Live Chat widget. This will deploy on your site; making it easy for your website visitors to get in touch with you. 📥 …
Setting up your Live Chat Plan
💬 GoSquared Live Chat is the easiest way to start a conversation with your visitors and users. Just add the GoSquared Assistant to your site to start…
Advanced Customisation
💡 These Assistant options allow you to customise the behaviour of the Assistant using extra code. These options will require the skills of a develope…
Inbox Notifications
We never want you to miss a new message, so we've tried to include as many ways as possible for you get notified on new messages. You can get notified…
Inbox Apps
📲 GoSquared Inbox is available as a native iOS and Android app so you can chat with your visitors and customers on the go. Download Inbox for iOS a…
Spam and Abuse
We take every care to ensure that our Live Chat and email systems are not abused to send unsolicited or inappropriate messages. If you suspect our sys…
Lead Capture
Lead Capture enables you to capture a new visitor's email address via the Assistant and automatically add them to your Contacts. This means you can ea…
Merging Duplicate Profiles
🎓 GoSquared offers two methods for merging duplicate user profiles: ➡️ Manual Profile Merging ➡️ Automatic Profile Merging Manual Profile Merging …
Out-of-Office and Response Times
Topics covered in this article: Setting and customising your Out of Office feature Setting your Live Chat response time message Out of Office 😴 Y…
Sending Email from Inbox
Topics covered in this article: ☑️ Message Send Modes ☑️ How can users reply to messages from Inbox? ☑️ Editing your Settings Message Send Modes Wh…
Prompts
🎯 This article will show you how to use Prompts to proactively convert new visitors into leads while they are browsing your site. Sections Covered …
Saved Replies
📒 Saved Replies help you save time by giving you easy access to answers to questions you commonly get asked. Saved Replies enable you to speed up yo…
Internal Notes
✍️ Your colleagues can write internal notes to leave reminders or quickly provide context around a conversation for the rest of your team. Notes are …
Live Translate
🌎 Live Translate is a feature that automatically translates incoming messages into your team’s preferred language – and then sends messages from your…
Screenshots and File Attachments
GoSquared supports sending and receiving of any file type (including image/gif/pdf etc) on mobile and desktop. Each individual file can be up to 10MB …
Chat Transcripts
Chat Transcripts allow you to download/export a copy of your chat history with a customer in just a few clicks. There are situations where you or your…
Inbox Keyboard Shortcuts
Power users can get things done quicker with keyboard shortcuts and Inbox slash commands. Emoji codes GoSquared Inbox uses the standard emoji codes f…
Archiving and Deleting Chat Conversations
💡 A great way to keep your inbox organised is by archiving past conversations. What is archiving? Archiving helps to keep your Inbox clutter-free by…
Lead Capture Reports
GoSquared keeps track of how many visitors convert to leads on your website. Whenever a visitor submits their email address through Assistant, GoSquar…