Privacy Notice

1. About this notice

This notice (the “Privacy Notice”) provides information about how Go Squared Ltd (“GoSquared”, “we”, “us”, “our”) gathers and uses personal information. We are committed to respecting the confidentiality of the personal information you supply to us and all data will be processed in accordance with data privacy laws.

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Privacy Notice.

2. About us

We are Go Squared Ltd (company number 05696757), registered at 3 Barn Hawe, High Street, Edenbridge, Kent, England, TN8 5AQ. We are registered on the UK Information Commissioner's Office (ICO) register with registration number Z2561177. For the purposes of data privacy legislation, we will be a ‘controller’.

3. Contacting us

Should you have any questions or concerns about this Privacy Notice or the processing of personal data we hold about you, please contact us:

4. Your rights

You have certain rights in relation to your personal data.

4.1 Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

If you want to exercise any of these rights then please contact us using the details at section 3 or by submitting requests via your GoSquared account at https://www.gosquared.com/settings/personal. The various rights are not absolute and each is subject to certain exceptions or qualifications.

We will respond to your request within one month of receipt of your request. In some cases we may not be able to fulfil your request to exercise the right before this date, and may need to request more time. Where we cannot provide a full response to you for any reason, we will let you know about this in our initial reply to your request.

4.2 Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.

4.3 Fees

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). In some cases, we may charge a reasonable fee if your request for access is clearly unfounded or excessive, or if you request multiple copies of the information. Alternatively, we may refuse to comply with the request in such circumstances.

4.4 What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

4.5 Right to complain

If you wish to request further information about any of the above rights, or if you are unhappy with how we have handled your information, contact us (see section 3 for contact details).

If you are not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the data protection authority in your home country (for data subjects based in the United Kingdom you can make a complaint to the Information Commissioner’s Office: https://ico.org.uk/global/contact-us/ or 0303 123 1113).

5. Information we collect

We collect your personal information from a variety of sources, as set out in this Privacy Notice. Where necessary we collect information directly from you or indirectly from third parties, and through your use of our website.

5.1 Information you provide to us

This section details the information we collect about you in the course of your use of GoSquared’s website, your use of GoSquared’s products and services, when you register websites for GoSquared’s analytics service and otherwise in your interaction and correspondence with GoSquared and representatives of GoSquared. We will collect:

5.2 Information we collect from other sources

We will receive information about you from third parties. We will collect the following information from third parties:

5.3 Information from your use of our website

We collect information about your use of our website and the devices you use. We collect information on:

We also use cookies to log your behavioural information. For more information on our use of cookies, please refer to our cookie policy.

6. How we use the information we collect

6.1 General uses of information

The information which we collect and what we use it for will depend on the nature of our business relationship with you. We use your information:

6.2 Information for marketing purposes

We use your information to identify products and services events that we think may be of interest to you.

We will only send you marketing messages where you have consented to such contact, or in the case of products and services, where these are similar to those that we have already provided to you.

You have the right to ask us not to not send you marketing messages by post or e-mail or any combination of these at any time.

You can do this:

If you choose to unsubscribe, we will cease to send you such communications as mentioned above.

7 Our bases for collecting and using the information

We are entitled to use your personal data in the ways set out in this policy on the following bases:

If provision of your personal information is a legal or contractual requirement or a requirement necessary to enter into a contract with us, and you choose not to provide it, we may not be able to perform some of the tasks we need to in order to provide certain products or services to you.

If you do choose to provide your consent you can withdraw it at any time by contacting us (see section 3).

8 Sharing your information

We will not disclose your personal information to third parties except as detailed in this Privacy Notice.

Where necessary, we disclose your personal data to entities within GoSquared’s group globally who will safeguard such personal data in accordance with this Privacy Notice.

Where necessary, we may share your personal data with the following third parties:

9 Where we store your information

We transfer, use and/or store your personal information outside of the European Economic Area (“EEA”) and the laws of some of these destination countries may not offer the same standard of protection for personal information as countries within the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.

We currently transfer data to the following countries outside of the EEA:

We may update this list from time to time and any changes will be communicated to you via an update to this Privacy Notice.

Transfers to our third party service providers are to enable them to use and store your personal information on our behalf. We will, however, put in place appropriate security procedures in order to protect your personal information. We also ensure that, where your information is transferred to any country outside the EEA this is done using specific legally-approved safeguards. You can request further details and a copy of these by contacting us (see section 3).

10 Keeping your information

We will keep your information only for as long as necessary depending on the purpose for which it was provided. When determining the relevant retention periods, we will take into account factors including:

11 Security

We acknowledge that the information you provide may be confidential and will maintain the confidentiality of and protect your information in accordance with our normal procedures and all applicable laws. We employ appropriate technical and organisational security measures to help protect your personal data against loss and to guard against access by unauthorised persons. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

In addition, those employees, agents, contractors and other third parties who process your personal data will only do so on our instructions and they will be subject to a duty of confidentiality.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, for example by encrypting our outgoing email communications, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

12 Links to other web sites

Links on GoSquared's website may take you to third party sites over which we have no control. While such links are provided for your convenience, you should be aware that the information handling practices of the linked web sites might not be the same as ours. You should review any privacy notices on those linked websites. We are not responsible for any linked websites.

13 Changes to our Privacy Notice

We reserve the right, at our discretion, to change, modify, add to, or remove portions from, our Privacy Notice. We will of course notify you of any changes where we are required to do so.

Last updated: May 14th, 2018.

If you have any questions, please contact support.