Frequently asked questions
What is included out of the box?
On every GoSquared plan, you get:
- Now — the world's best real-time analytics dashboard.
- Trends — instant historical stats and traffic growth predictions.
- Beautiful, simple Daily Reports of website traffic performance.
- Unlimited access to the most powerful and elegant analytics API.
- Track unlimited sites under your one GoSquared account.
- Invite and share your GoSquared data with unlimited colleagues.
What happens if I exceed my usage quota?
GoSquared will continue to track all your data so you never miss a beat. Any pageviews, transactions or users that are tracked above your plan limits will be charged at the same rate as your chosen plan and added onto your next month's invoice.
What is a user?
A "user" is anyone who is identified with a unique profile in People Analytics. Anyone you identify as a user in GoSquared will count towards your People Analytics usage quota. You are billed for the total number of users in People Analytics.
Will GoSquared slow down my site?
Absolutely not. GoSquared uses highly optimised tracking technology that is faster and smaller than the industry standard.
Can I track events with GoSquared?
Of course! GoSquared can track and store events right from the start.
What is VAT and how is it charged?
European Union Value Added Tax is added onto all sales to customers in the EU. VAT is charged at the rate of the customer's country. VAT will be excluded from sales to non-UK business customers on provision of a valid VAT number. Visit our support centre for more information on VAT.
What is a “site”?
A site is an individual website, store, or app you wish to track with GoSquared. Each site has a unique tracking code.
Can I use GoSquared with other analytics services?
Yes you can — GoSquared won't interfere with any other services you're using on your sites.
When will I be billed?
At the end of your 14 day free trial, you can choose to pay on a monthly or yearly cycle. GoSquared charges at the start of each cycle.
If you exceed your plan's limits, any charges above your normal plan limits are billed at the start of your next monthly cycle. If you are paying annually and exceed your plan limits, any charges will be billed at the start of the following month.
If you have any questions relating to billing, email us — we're happy to answer.
What payment methods do you accept?
GoSquared accepts all major credit cards through our secure online billing system. If you choose to pay annually, we can accept payment via invoice and direct transfer. To discuss payment via other methods please contact us.
I still have questions, what should I do?
See who's on your site right now, with the Now dashboard. What's currently attracting people to your site, and where are they coming form? Understand it all, in real-time.
Zero click analytics. The simplest analytics dashboard you've ever used, with real-time updating. Trends even predicts your daily, weekly and monthly traffic levels based on historical data.
Unlimited sites and sharing
Track everything with GoSquared — add your blog, your site, your apps, and everything in between. Each site has its own tracking code and is completely separately tracked.
Unlimited sites and sharing
The same on all plans, GoSquared is for the whole team and for every website and project of everyone in the team. Share reports and dashboards to your heart's content.
Basic API access
Everything you can see in Now and Trends (and more) can be accessed through the GoSquared API. Use it in your own projects to pull out the data you need. The only limit is your imagination.
Monitor your online store in real-time with the powerful, fast and beautifully simple dashboard using Ecommerce Analytics. Conversion rate, popular products, and revenue data in one place.
Full API access
With full API access, not only can you fetch real-time website traffic data, you also gain access to Ecommerce Analytics data so you can pull out ecommerce-relalted insights in your own projects.
Access to raw data
On demand, request access to your raw log data. GoSquared can even provide minute-by-minute reporting so you can gain unprecedented levels of insight into your website traffic.
Dedicated account management and training
Your own dedicated member of the GoSquared team to help you through every step of the process – from setting up GoSquared to understanding your business needs.
GoSquared is incredibly easy to integrate out of the box. However, if you're looking to integrate with an existing account system or other tools and services, we can help.
Next Billing Cycle
Changes will take effect at the end of your current billing cycle.
Changes will take effect immediately. Any amount already paid for the remainder of your current billing cycle will be prorated and credited to your account. More info
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