Product Announcements
- See if you’re experiencing a traffic spike by glancing at Apple Watch.
- Check your top performing blog posts today while commuting, on your iPhone.
- View your monthly visitor trends while on the sofa, with your iPad.
- Share your dashboard in the boardroom, with Apple TV.
- More customisation options so you can ensure Forms fit with your site perfectly.
- Dark Mode so you can give your audience a consistent, beautiful experience any time of the day.
- Text fields, drop-down "select" fields, checkboxes, and more; now available as field options!
- No-code, customisable Forms, that look great on all devices.
- Powerful enrichment to automatically qualify and segment new contacts.
- Double-opt-in to ensure you build an audience of real people, and keep bots and spam at bay.
- Real-time notifications for every time someone joins your audience.
- Sending a series of onboarding messages to new sign-ups to your site or app.
- Nurturing leads who have downloaded a resource from your site, and educate them further on the topic of their interest.
- Sanjay Lobo of OnHand
- Matt Utber from 'The Plant'
- Maria Soleil from Soleil Marketing
- ... and many more!
A new addition to Trends; Organisation/ISP widgets! 🏢
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Previously, the GoSquared Organisation/ISP widget was limited to our Now dashboard.
But with our latest release, the widget is now accessible in GoSquared Trends - enabling you to view this data over any given time-period!
Many large corporations use IP address blocks which are registered to their company. When someone from one of these IP addresses visits a site tracking with GoSquared we detect and show in the Organisations widget where they have visited from.
This widget will also give visibility into traffic from automated sources such as Microsoft Azure, which can be discounted from your Analytics metrics.
Improved Visibility of Trends Icons
Our Product Team are pleased to announce an update to our Trends Download Icons 🎉
We are always looking to improve our standards of Accessibility and Visibility across the GoSquared platform.
We recently heard feedback from clients, requesting to update the colour contrast of our Trends Download Icons, which were previously a light grey.
And so, our Product Team went to work, and have now updated the Icons with improved colour contrast and visibility 🙏
Thank you as always for the feedback!
If you have any Product suggestions or requests, please don't hesitate to reach out to us at support@gosquared.com 👋
Numerics integration — get GoSquared on your iPhone
Build your own Dashboards, track key Metrics on your phone, take GoSquared with you everywhere on all Apple devices!
We're excited to introduce an integration that addresses one of the top requests we hear from customers — the ability to view your GoSquared metrics on your iPhone.
GoSquared is now officially integrated with Numerics - the number one data visualisation app for iOS and all Apple platforms.
As a GoSquared client, you can now view your Analytics across any Apple device, whenever and wherever you are.
With the GoSquared integration for Numerics you can:
But that's not all! With the Numerics integration you can also build out your own dashboards, to consolidate all your key business metrics in one place.
We do hope you enjoy the new integration! And as always, if you have feedback for features you'd like to see in GoSquared Analytics, we'd love to hear from you! Please email chris@gosquared.com with your feedback 🙌
Email Support is now fully operational!
We are happy to announce we have now completed our migration to email Support! 🎉
Email Support has now replaced our previous Live Chat Support, in order to bring a more efficient and organised Support experience to our clients.
You can now get in touch with your Support queries to the team directly at support@gosquared.com
Alternatively, within the platform, simply hit the 'Contact Support' link below:
For a full breakdown of the reasoning behind the decision and what it means for you, please refer to our previous announcement
If you have any questions, please don't hesitate to reach out to me at chris@gosquared.com
Thank you! 🙌
Switching from live chat to email for GoSquared customer Support
What is Changing?
As Customer Success Lead at GoSquared, I'm always looking for ways to improve the level of Support we offer our customers.
After conducting a review earlier in this quarter, we've come to the conclusion that we can offer a better Support experience to our clients via email, rather than the current live chat Support.
Why are we migrating to email Support?
With a dedicated email Support channel, it will be easier for you to track your Support requests; all tied together in separate email threads. This will make it much simpler for you to find and review previous Support questions, rather than our current, continuous live chat history thread.
Email Support will also ensure your Support threads are kept together in one channel, rather than having messages split across multiple in-app and email conversations.
This will give you a more reliable paper-trail of your Support request and responses, if you need to refer back at a later date.
Through this change, we hope to bring a better, more efficient Support experience to our clients. Ensuring we resolve your questions faster, and help you get back to doing what you love - growing your business with our platform!
FAQ
Will my Support requests still be handled by humans?
Yes! Your Support requests will continue to be managed by the same familiar faces you know from our live chat.
What does this mean for GoSquared Live Chat?
We are not making any changes to our existing Live Chat product, which remains available for our clients to deploy on their GoSquared sites.
Will it take longer to answer my Support queries?
No! Not only will we retain the same expectations for getting back to you promptly, resolving your issues, and updating you throughout the process - but we hope with the new, streamlined process it should be faster for us to resolve your questions.
Keeping Support requests in specific email threads means our Support team won't also be jumping across different in-app and email threads for the info we need to process your request. A more efficient process on our side should result in faster responses for you!
What should I do if my issue is very urgent?
As before, if you are experiencing an issue which is causing direct disruption to your usage of the platform, you can mention the urgency within your message, and our team will look into it as priority.
Remind me your Support Office Hours?
Our Support Office Hours will remain 09.00-18.00 UK time.
Should I still use live chat or email Support for my own site?
There's no one-size fits all answer, as it will depend a lot on your audience, product-offering, and existing Tech Stack. But the article here presents a balanced review of the pros & cons of both options.
Thoughts, comments, suggestions? As always, if you have any feedback on how we could improve our Support process, please don't hesitate to reach out to me at chris@gosquared.com Thanks for reading! 🙌
Easily add a helpful footer to your EcoSend emails
The holiday season is upon us, so we thought we'd give you a little gift before everyone takes a much-needed break.
In the Visual Builder, you'll find the new footer you can easily drag and drop into your emails.
The new footer is tried and tested, using industry-standard best practices, and designed to look great in all email clients.
Effortlessly comply with Anti-Spam Laws
In order to comply with anti-spam laws like CAN-SPAM, it's good practice to include your business address and an unsubscribe link in every email you send.
With the new footer, it's easier than ever to add these essential elements, saving you time and ensuring your emails meet legal requirements.
Sent with EcoSend, sustainably
We believe we're just scratching the surface of digital sustainability. There's so much still to do, and it starts with raising awareness.
We want to help you easily share your support for a more sustainable future.
That's why the new footer also includes the 'Sent with EcoSend' link, showcasing your commitment to the environment and raising awareness of EcoSend's initiatives.
Available for everyone, today
We can't wait for you to try out the new footer. Now you can create beautiful, compliant emails with ease, all while showcasing your values and supporting a more sustainable world.
If you have any questions or need assistance, please don't hesitate to reach out to our support team.
Happy holidays, and happy emailing!
Introducing Intelligent Unsubscribe Logic 🤖
To counter an increase in automated Unsubscribe activity, our Product team have introduced conditional double-click Unsubscribe logic to EcoSend email campaigns 💪
Respecting users' deliberate choices to unsubscribe from email communications is a core part of EcoSend's service as an email platform.
🤖 We have however, recently seen an uptick in automated unsubscribe events. These are typically triggered by automated email-link crawlers, resulting in non-deliberate unsubscribe actions.
In order to prevent users from being unintentionally unsubscribed from your email campaigns, we are delighted to introduce conditional double-click unsubscribes.
This means if an EcoSend email is received, and the unsubscribe link is immediately 'clicked' by an email crawler immediately after receipt, a confirmation page will be generated requiring a second click in order to confirm the unsubscribe.
This way, we ensure automated actions do not result in unsubscribes, but intentional unsubscribes remain respected 🙌
If an EcoSend email is received, and the unsubscribe link clicked after a reasonable delay, our usual one-click unsubscribe action will be triggered.
This ensures that deliberate user requests to unsubscribe are immediately actioned, preventing user frustration and unnecessary friction, which can otherwise lead to users filing spam complaints.
If you have any questions regarding the new unsubscribe logic, just get in touch via our Live Chat 👋
Scheduled Broadcasts - live today! 🗓️ 📤
We're excited to release our most requested feature to date: Scheduled Broadcasts!
Perhaps you're going to be on holiday when your next newsletter is due to send...
Or perhaps you've got a coordinated a big announcement at a specific time next Wednesday while you're in a meeting...
You can now create your whole campaign and schedule it for a specific time in just a few clicks 🎉
We've designed Scheduled Broadcasts to be as easy as possible to use, just like every feature in EcoSend ✅
Simply craft your message and select your audience as you normally would when creating a Broadcast. Then, instead of hitting "Send", you'll see a new button: "Schedule".
By choosing "Schedule" you can send your Broadcast at a specific time and day in the future.
EcoSend will automatically update your audience so any last-minute additions or unsubscribes will be factored in and your message will send in the background, seamlessly.
Whether you're there to watch it, or away on the beach sipping a cold drink, Scheduled Broadcasts will save you time and ease the pressure of hitting 'send' in the moment.
You can try scheduling your next Broadcast today. Just sign in to check it out!
Image Library and Saved Blocks - recreate email campaigns with ease ✍️ 📤
Our Product Team are delighted to release two new features today. Both focused on making it easy to recreate your email campaigns, time after time.
Have a particular set of images you like to use across your email campaigns?
Or perhaps a set layout for particular sections of your newsletter?
With our latest updates; Image Library and Saved Blocks, you can now keep your EcoSend Email composer stocked up with your go-to images and layouts.
This makes it easy to recreate your campaigns or newsletters, week in week out.
Image Library 📸
You can now save any images you use on a regular basis buy clicking the 'Uploads' option from the right-hand sidebar of your Email Composer.
Simply Upload or drag & drop your images into the box to have them saved and available for you anytime you open the message composer, ready for your next email campaigns!
Saved Blocks 🏗️
If you use a regular layout for your email messages, create a saved 'Block' to use and transpose across future email campaigns.
Once you have designed your block, which could be a group of text, images, headings, social icons, or even a whole email layout - simply click the Save icon at the bottom right-hand corner of the block to add it to your set list under 'Blocks'.
Save your Block and give it a title, so you can refer back to it later on.
You can then access the Block for any future email campaigns, and simply drag & drop the block into your composer to edit & send in no-time!
We hope you enjoy these features to make it faster & easier than ever to send out high-quality emails with EcoSend 🙌
We love hearing feedback from clients, so if you have any suggestions for future features you'd like to see in the platform, please let us know at support@gosquared.com
👀 Filter by CSV Import - live today!
We are pleased to announce the new ability to filter all users uploaded via CSV in EcoSend Contacts 🎉
It has always been quick & easy to import your contacts into EcoSend, via our CSV file importer.
However, we received feedback that users would like to be able to create a filter to find which users have been imported, in order to build out Smart Groups.
And so from today, head to EcoSend Contacts and select the Lead Source Type filter.
From the dropdown, you can now select CSV Import to pull all users who were first created in your Contacts area via the EcoSend Importer tool 🙌
Once you've created the filter, simply save the Smart Group to add it to your Contacts sidebar.
We always love receiving feedback from our clients to help us direct our Product development.
If you have any thoughts or feedback for future product iterations, please reach out to us at support@gosquared.com 👋
Introducing Message Behaviour Segmentation 🔍
We’re excited to announce a powerful new feature for the EcoSend email marketing platform: the ability for customers to segment their audience based on whether contacts have opened or clicked their emails.
📨 With this new functionality, customers are able to target their email campaigns more effectively than ever before. By segmenting your audience based on message behaviour, you can create even more personalised campaigns that build on the activity of previously sent messages, each tailored to the specific needs and interests of each group.
🎯 For example, you can create a campaign that targets subscribers who opened your last promotion but have not clicked on any links. This group may need a little more encouragement to take action, so you can send them an email with a special offer to encourage them to take the next step.
🖱️ Or, create a campaign that targets subscribers who have clicked on a link in your latest newsletter. This group has already shown an interest in a particular topic, so why not send them more information on that topic or related products and services?
🚀 To get started with message behaviour segmentation, simply sign in to your EcoSend account and navigate to the "Contacts" area. From there, you can create new segments based on message behaviour and add them to your campaigns.
We believe that message behaviour segmentation, combined with EcoSend’s industry-leading property and event-based segmentation, will be a game-changer for email Marketers.
By targeting your campaigns more effectively, you can increase your open and click-through rates and drive more conversions.
We can't wait to see what you do with this new functionality, to send better campaigns than ever.
Stay tuned for more updates and features from EcoSend. As always, if you have any questions or feedback, please don't hesitate to contact us.
Happy sending! 🙌
Update to Analytics Bot Detection: Semrush & Bytespider 🤖
GoSquared Analytics has implemented additional blocking measures against traffic pollution from two new bot sources.
Our Product Team are pleased to have implemented measures to prevent two new bot sources from Semrush and Bytespider.
Our clients had notified us of these sources polluting their Analytics traffic sites, and so our team have made adjustments to remove the two new bot sources automatically from Analytics tracking in GoSquared's dashboards.
This will ensure your site-tracking Analytics remains as accurate as possible, and automatically filters out any activity on your site from Semrush bot and Bytespider.
If you suspect bot activity on your site, please get in touch with our team at support@gosquared.com and we will investigate further blocking measures.
Thank you!
Introducing Resend Broadcasts: boost campaign engagement, effortlessly 🎯
We're thrilled to unveil one of the most requested features of EcoSend: the ability to resend Broadcasts! 🎉
You can now boost your open and click-through rate for any campaign, with almost no extra effort.
Resending Broadcasts is a powerful way to give an uplift in your open rates and maximise the impact of your email campaigns.
Say goodbye to manually copying and pasting content, and messing around with complicated queries to resend your campaigns.
At EcoSend, we understand the challenges marketers face in capturing their audience's attention amidst overflowing inboxes and dwindling engagement rates.
Resending Broadcasts empowers you to effortlessly re-engage with recipients who didn't open your initial email campaign with just a few clicks.
Amplify the visibility of your messages, and drive better results without investing extra time or resources 🙌
How to resend a Broadcast 🤔
We've made resending Broadcasts remarkably simple.
With just a few clicks, you can select any previously sent email campaign and seamlessly resend it to the recipients who failed to open it initially.
You have the flexibility to customize the subject line, tweak the content, or add a personalized touch to make the second chance even more compelling.
It's like giving your emails a second life!
Resending Broadcasts: better performance, less effort 👏
We've been hearing from customers asking for resend functionality for a while. And it's no surprise — here are some of the benefits you can unlock with the new Resend Broadcast functionality:
1. Amplify open rates
Resending Broadcasts enables you to reach a broader segment of your target audience, increasing the chances of your message resonating with the right people.
By re-engaging with those who missed your initial campaign, you have a better opportunity to capture their attention and drive higher open rates, ultimately enhancing the effectiveness of your email marketing efforts.
2. Save time and effort
Our Resend Broadcast features are designed to streamline your workflow, allowing you to maximise results without adding workload.
No need to create new email campaigns from scratch or brainstorm new content ideas. With Resend Broadcasts, you can repurpose your existing campaigns and give them a second chance to shine, all while saving precious time and effort.
3. Optimise campaign performance
Resending Broadcasts even empowers you to experiment with different subject lines, email templates, or offers, enabling you to refine your messaging strategy and unlock greater campaign performance.
By experimenting with various elements, you can uncover the winning formula that entices your audience to open, click, and convert.
4. Drive revenue growth
By increasing your open rates, Resend Broadcasts directly contributes to driving higher engagement and conversion rates.
More eyes on your email mean more opportunities for your audience to interact with your brand, leading to increased sales, repeat customers, and ultimately, accelerated revenue growth.
5.More impact, less wasted energy
Climate is at the core of every feature we build at EcoSend.
From day one, our goal has been to help customers send highly effective emails campaigns, while reducing the carbon footprint of email marketing.
By utilising our intelligent audience segmentation and real-time behavioural data, resend campaigns make it easy for marketers to avoid bombarding audience members with the same message multiple times.
Thanks to message-level real-time data, every resend campaign will only be delivered to the audience members you choose.
Resend your next campaign today 📤
We're confident that Resending Broadcasts will become an indispensable tool in your email marketing arsenal, helping you break through the clutter and deliver impactful messages that captivate your audience. Get ready to witness a meaningful boost in open rates and unlock the full potential of your email campaigns.
To experience the power of Resend Broadcasts firsthand, sign in to your EcoSend account today and head to the Broadcasts area to use the feature.
Our team has also prepared comprehensive documentation and video tutorials to guide you every step of the way.
Stay tuned for more exciting updates and enhancements as we continuously strive to empower marketers like you to achieve success while driving digital sustainability forward.
If you have any questions, suggestions, or feedback, please don't hesitate to reach out to to the team 🙌
We can't wait to see what you (re)send next!
Add your business address in Project Settings ✍️
You can now enter your “business address” in Project Settings in EcoSend 🎉
This is a step towards helping our customers maintain compliance with various spam laws around the world, and ultimately to help maintain the highest levels of trust and deliverability for EcoSend customers.
By providing your business address, you are sharing a valuable piece of data to help us establish the authenticity of your account.
This helps us to confidently provide a great service to trustworthy, reputable brands and organisations, while providing an extra datapoint to assist with keeping unwanted bad actors out.
In turn, this helps us to improve the deliverability and success of your campaigns, and those of every EcoSend customer 🎯
We're excited for future updates that will build on this — for example, soon you'll be able to include your business address in the footer of your emails.
Grow your Audience in style, with the latest updates to GoSquared Forms! 📝
Dropdowns, Darkmode, Design.
The Product Team are delighted to announce the latest round of updates to Forms are now live! 📣
We're so happy to see so many clients making use of GoSquared Forms to capture leads and grow their audience.
As always, we've been listening to your feedback and suggestions for areas to improve.
🪄 With our latest release, we've introduced a whole host of new features:
⚙️ These new features join the huge list of powerful features that existing customers will be familiar with:
We're really happy to get these new releases into your hands to start implementing today! 🙌
If you have any feedback or suggestions for future Product improvements, just drop the team a message on Live Chat!
Your secret weapon for higher email open rates: EcoSend's AI 🤖
What's the hardest thing about writing an email? Nailing that pesky subject line 😮💨
Get it right, and you'll see a flurry of email-opens. Get it wrong, and your entire email campaign will misfire. There's so much pressure! Is it the right length? Too many emojis? Too few? Is it compelling? Have I got a typo? Will anyone care? Will it end up in spam? 🤯 After all, even the greatest email is useless if no one opens it..! Ever since the GoSquared Team launched our latest product, EcoSend, we've seen users struggle with this thousands of times a day.
And so today we're delighted to announce the EcoSend AI Subject Line Generator! 🤖
It's backed by our research across thousands of successful campaigns to help find the snappiest, catchiest terminology. All you need to do is enter your brand and a quick summary of what your email is about. Our AI will give you five suggestions for subject lines that you can copy & paste immediately! We'd love for you to try it out for your next campaign, just hit the link below to get started.
Filter your custom Events by time-frame - now live! 📯
Your custom Events, your custom time-frames. Get to know exactly how users are engaging with your key features today 🙌
What has changed?
With GoSquared, we've always wanted our clients to use our platform to gain detailed insights into exactly how users are engaging with your product or service 🔎
That's why we strongly encourage clients to add their own custom Events into Contacts in order to track all their platform's key features. This ensures accurate monitoring of feature activation levels.
Prior to this update however, users could only monitor activation of Events within a time-period anchored to the current date.
This worked great, for example, to track the number of sign_in events triggered in the past 30 days.
But what if you wanted to compare sign_in events between two months? Or between this quarter and last quarter? 🤔
With our latest feature release, now you can!
From today you can now track your custom Events within any given time-period, and unlock deeper insights into your user behaviour 🎉
Some example use-cases this release has unlocked:
✅ Compare number of sign_in activations between two months. ✅ Track how many subscribers purchased a ticket to an upcoming Webinar. ✅ Monitor whether new users are successfully activating your platform’s key feature during their onboarding phase. ✅ Compare numbers of seats reserved for an in-person Event this year, compared to last year. ... and much more! ✨
We'd love for you to start adding custom time-ranges to your Event filters! If you have any feedback or questions, please get in touch with us via Live Chat 👋
Thank you!
The GoSquared Product Team
Thank you for your votes - we funded 103 Trees! 🥳
A heartfelt thank you to everyone who upvoted our EcoSend launch yesterday on ProductHunt! 🌳
We were delighted to receive over 100 upvotes yesterday for our official launch of EcoSend. Thank you to everyone who voted, commented, and shared our launch.
We're only just getting started, and we're so excited to see what the future will bring!
As a thank you to everyone for helping us in this journey so far, we've funded one tree for every vote with our partner, Tree Nation 🎉
Check out the site and information about the Pine trees we'll be planting in Nepal from the link here.
Have any questions about using EcoSend for your email campaigns?
Shoot us a message on Live Chat, and we'll be delighted to help out 🙌
EcoSend is live on ProductHunt! 🌳
Today we're delighted to welcome the latest addition to the GoSquared family - EcoSend, the first climate-conscious email platform 🎊
What is EcoSend?
Over the past year we've been learning about the true environmental impact of sending emails. 😢 We've come to learn just how significant the impact of email is on the environment. 🔥 The energy consumption and greenhouse gas emissions associated with the servers, data centres, and devices of email sending all contribute to climate change. 📤 A single email can generate up to 26g of carbon emissions.
😱 Approximately 319 billion emails are sent everyday.
As an email provider, we knew we had to do something about this.
🌟 And so, EcoSend was born 🌟 With EcoSend, we aim to provide a climate-conscious alternative for businesses to reach their audience through email.
Our zero-compromise solution enables you to reduce + offset the carbon emissions of your emails, so you can send your campaigns with peace of mind.
Take a look at our official ProductHunt launch, live today! 🚀
PS. We're planting a tree for every upvote - add your vote now and let's build this forest together! 🤝🌲
Advanced URL Filtering is now live! 🔍
A Product Team have shipped a major update to URL Filtering - custom time periods! 🎉
What has changed?
Prior to this update, users could deploy our 'Viewed URL' filter in GoSquared Contacts to track which visitors had hit a defined URL within a given time-period.
✋ This was limited however, as the search-period was always anchored to the current-time.
For example, at the end of the month you could search all users who had hit a particular URL 'during the last 30 days.'
But what if you wanted to compare that to the users who had hit the same URL the month before? 😮💨
With our latest update, you can do just that ✅
Our 'Viewed URL' filter now offers the ability to select by custom time-periods, such as last quarter, last year, or the defined dates of your choice.
Use-cases for Advanced URL Filtering include:
✍️ Comparing users who hit a registration page last month to the month prior. 📊 Quarterly reporting on users who activate a specific feature. 🚀 Segmenting users who visited an Event page last year, and sending a Broadcast to announce the Event's return this year.
We hope you'll enjoy the latest edition to the GoSquared platform. If you have any feedback or suggestions for URL filtering, please let us know in Live Chat!
Double Opt-in for GoSquared Forms is now live! 🔐
Today we're delighted to announce a significant new update to GoSquared Forms - the option to add double opt-in! 🎊
What is Double Opt-in?
🎓 Double opt-in is an important security measure to ensure only legitimate submissions pass through your GoSquared Forms and into your Contacts.
✋ This feature requires users to verify their submission first via email, before their submission is created as a profile in GoSquared.
✨ A standard feature across lead-capture tools, double opt-in helps block illegitimate submissions from entering your GoSquared Contacts. This ensures your Form's Smart Groups are clean, tidy, and filled with valid submissions.
📤 If you have any Email Automations attached to your Form submissions, keeping a clean list of legitimate emails is vital for maintaining good email reputation.
If you are a GoSquared Engage client, heads to your Forms section to add double opt-in today!
Reliable, resilient, real-time… our latest update to GoSquared Forms! 🪄
We've just shipped a major update to the way Forms works under the hood to make it more reliable, easier to work with, and more resilient.
Before, if you needed to make any changes to a GoSquared Form you would need to recopy & paste the new code into your site.
But from today, the embeddable code snippet created when you build a Form will be a new, dynamic snippet - so no need to update your site's code again! 🎉
Simply save the updates to your Form in GoSquared, and watch your Form magically update in real-time on your site 🧙
Released in this latest version:
✅ Live Updates Before today, if you wanted to make changes to a Form (such as adding a new input), you needed to make the edits and then copy-paste the updated Form snippet onto your site. The new-format Forms snippet is dynamic so now you just need to press 'Save and Publish', and voilà! The Form embedded on your site will update to reflect your latest changes
✅ More Reliable Our old snippet could sometimes interfere with the existing styles on your page. The new snippet has better isolation of the Form itself from the page it's embedded in, so you're much less likely to see any strange styling bugs.
✅ More Resilient The new-format Forms snippet makes Forms more resilient for your users if they have connectivity issues, if they have JavaScript disabled in their browser, or many other issues we've seen with the previous version.
There are many other new aspects that this new version of Forms enables, that we're excited to share with you soon - for example, the new version allows us to apply much better filtering of spam or duplicate submissions.
Stay tuned for future updates! 🙌
It's never been easier to import your contacts from MailChimp 🙈
👥 Looking to bring your contacts into GoSquared from MailChimp? 🔖 Want to make sure all your MailChimp tags come with them? ✅ Then this update is for you!
With our newly updated MailChimp importer, you can now replicate and improve your campaigns in just minutes 🎉
Now when you import your contacts, GoSquared will map all your existing fields and tags onto custom properties across your users' profiles.
GoSquared will also track which MailChimp Audience your profiles came from, for immediate, fast, and easy segmentation within your Contacts section.
Our new importer will also bring along your users' subscriber status as a 'Boolean', so you can quickly filter out any unsubscribed users from your GoSquared communications.
👉 Head to our updated integration page to test it out today!
Improvement to 'Add Contact' function
We've shipped a quick update today to our 'Add Contact' feature 👥
Previously, if you were to add a profile which already exists in your Contacts section, you would trigger a generic error message.
With today's update, GoSquared will recognise an existing user and display a message detailing that the profile you are attempting to add already exists in your user-base 🙌
Introducing... Visual Editor for HTML! 📯📤
Crafting beautiful, informative HTML emails just got easier!
Love sending HTML emails? ✅ Love writing HTML code? 😔
Our Product Team are delighted to announce a significant upgrade to our HTML Editor; now fully integrated into the GoSquared platform as Visual Editor! 🎉
Our previous update to our HTML builder allowed you to create HTML messages without code, via drag & drop. However, we received feedback that this format was difficult for users to save a draft for returning to at a later date, or for passing over to colleagues to edit.
With the new integration of Visual HTML Editor, you can easily save drafts to come back to later on, or for your colleagues to edit from their own login.
We hope this will make it even easier for users to craft aesthetic and engaging HTML emails. And with our latest update to 'Subscribe all' Smart Groups, there has never been a better time to set-up a new Automation or Broadcast 🙌
PS. We've also added a Variable drop-down into the Subject line field, to make it easy to personalise your messaging and engage with your users.
Thanks again, and keep the feedback coming!
The GoSquared Product Team
Add existing Smart Group members to Sequences 📤
👥 One of the top challenges we've seen for customers using our Sequences has been sending a sequence to an existing group of people.
Sequences are a powerful way to send a series of messages (via email or in-app message) to your contacts, triggered by events and behaviours they exhibit.
Great use-cases include:
The challenge in GoSquared has been that if you already have a group of people you want to send a Sequence to, you'd have to jump through hoops to send your Sequence to the existing group 😬.
We've heard from customers sending multiple Broadcasts one after the other, and trying all sorts of different workarounds to simply send a Sequence to an existing group of people.
Today, we're thrilled to be addressing these challenges, to give you an intuitive way to set up a Sequence that will both send automatically to your contacts and, optionally, send to an existing group of people you've already selected.
Just hit "Subscribe existing Smart Group members to this Sequence" when choosing the audience for your Sequence.
When you hit "Save and Publish" your Sequence will immediately start sending to the existing contacts who meet the segmentation criteria defined in your Smart Group, as well as send to any future contacts who start matching that criteria in the future.
We think this is going to make a big difference to the workflows of our customers who use Sequences every day to grow their business.
We can't wait to hear what you think. Happy sending! 🎉
Goodbye 2022; Hello 2023 👋
Reflections on the year
As we start to wind things down here at GoSquared for the festive period, our CEO James Gill took some time to reflect on 2022; the biggest year for change in GoSquared's 16 year history.
From Product evolution, a new climate-change focus, releasing the EcoSend podcast; a lot has happened!
👀 Take a read through James's reflections on our blog here.
We're grateful to all our customers for the crucial role you have played in our evolution throughout 2022. Thank you for being such an important part of our journey 🤝
Here's to 2023! 🙏
Reminder on Office Hours
Please note the GoSquared office will be closed for the festive period from end of business UK time on the 23rd December. We will re-open on Tuesday 3rd January.
For any urgent, emergency Support requests please email support@gosquared.com
Thank you! 🎄
Some of the team rounding off the year helping out at the Whitechapel Mission foodbank
Introducing the EcoSend Podcast, Planting 150 trees, and a Note on Christmas Office Hours
🎄 The EcoSend Podcast Season One
Over the last few weeks our CEO, James Gill, has been on a journey learning more about how to build a sustainable, climate-conscious business.
James has hosted a series of guests on our new show, The EcoSend Podcast, learning from leaders in the Sustainability space. Our recent guests include:
✨ If you're interested in learning how business leaders are adapting to the climate-challenge, and harnessing the power of technology for good, click the link here to check out our latest episodes!
🎄 GoSquared Plants 150 Trees
At this time of year we usually thank you, our client, for the year past by sending a Christmas e-card.
This year, in line with what we've been learning around sustainability, we decided instead to invest in planting 150 Trees in the GoSquared Forest! 🙌
This takes us up to over 2,000 trees planted in the forest so far and over two hectares reforested. We hope this number will continue to 'grow' exponentially in 2023!
Check out the progress to-date, and the carbon we will be offsetting each year, via our partnership with Tree-Nation here.
🎄 A Note on Christmas Office Hours
Please note, our Office will be closed from 18.00 UK time on the 23rd December, and will re-open at 09.00 UK time on the 3rd January.
We hope you will be able to join us in enjoying a relaxing break over the festive period. If however you do require urgent Support, you can reach our Emergency Support team by emailing support@gosquared.com
Finally, from myself and the rest of the team at GoSquared, thank you for being part of our journey in 2022, and we look forward to welcoming the new year with you soon!
Chris
500,000's of what?! 😱
500,000kgs is a lot of anything...
🎃 50,000 Pumpkins 🍎 250,000 Bobbin’ Apples 🤖 7,150 robot-replicas of yours truly (there’s a scary thought...)
But more importantly... 500,000kgs is the total amount of C02 our latest tree-planting initiative will offset every year 🎉
We’re delighted to partner with Tree-Nation for their #TrickorTrees campaign and plant a whopping 625 Zambezi Almond Trees in the Cocoa AgroForestry project in Cameroon.
This is the biggest tree-plant to-date at GoSquared, and we’re delighted to bring our Forest’s total up to 1.67 hectares reforested in our projects across the globe 🌍
Check out the details of our latest plant here!
Doin' good and feelin' good ☺️
It's been a great start to the week here at GoSquared, as we're delighted to announce we've received accreditation from The Good Business Charter! 🎊
Joining The Good Business Charter requires GoSquared to commit to maintaining the GBC's 10 Components of best practise.
These components require us to meet commitments for good-practise across ethical sourcing, commitment to customers, environmental responsibility, and more.
This announcement comes hot on the heels with our recent partnership with Tree-Nation, with whom we are working to offset our platform's carbon emissions by planting trees in GoSquared forests across the world 🌍
We hope this accreditation gives you the confidence that by working with GoSquared you are not just choosing the best platform for your business, but for the planet too 🙌
Do keep an eye on our social channels for further updates in this space, or drop us a message on Live Chat to find out how you can get involved!