Here at GoSquared, we started feeling a bit guilty.
We sweat the details on our marketing site, and in our product. We treat user experience and interface design with the greatest importance in everything we do.
But our support site was… letting us down. To be brutally honest, it was an embarrassment.
For over a year we held back making any changes. We pushed the issues under the rug, reasoning to ourselves with excuses like “people can email us if they can’t see it in the docs”, “we can make that part of the interface easier so they won’t need to look at the support docs”, and “people don’t need to look at the docs on their phone most of the time”.
We pushed so many issues under the rug that we were starting notice a rather unattractive bump in the middle of the room.
It was time to fix our support docs. It was time to treat our customer service like we treat our marketing and our product – as a part of the business we live or die by.
Just like the GoSquared service itself, the support site is now fully responsive and works beautifully on all your devices.
We’ve made it really easy to learn more about GoSquared by ensuring consistent and easy-to-use navigation stays with you throughout the support site. Every support article is categorised into categories that match the areas of the GoSquared service – Getting Started, Now, Trends, Ecommerce Analytics, and Integration.
We’re hoping you will find out things you never knew about GoSquared when you next visit the support site – there’s a lot under the hood!
The redesign is just the start
We’ll always be evolving our support documentation and website design, and we’re thrilled to take a big step forward with the new GoSquared Help & Support site.
Head to GoSquared Support for everything you need to know about setting up analytics on your site, gaining a deeper understanding of your visitors/users, integrating analytics into your business, and a whole lot more all under one roof.
Over the coming days and weeks we’re going to be revising more content within the support centre and working hard to ensure every page is as good as it can possibly be.