GoSquared has always enabled you to understand what your visitors are doing on your site. Given that we show you who’s on your site right now, it’s always been tempting to “reach out” and assist people from the GoSquared dashboard.
Often you may notice visitors on your site who appear to be hitting pain points or who might be thinking about signing up to your site or service. And until now there’s been very little you could do other than make a note to improve it “for next time”.
All that changes today.
Start chatting to your visitors today.
By using GoSquared with Olark, no longer do you have to wait for your visitors to get in touch with you, or wait until you “improve it for next time”. Instead, you can now get in touch with your visitors – no waiting, no guessing.
You can actively monitor your visitors in GoSquared identifying those experiencing any issues. Perhaps someone has been on the checkout page for a prolonged period or maybe someone is erratically navigating support documents. Instead of sitting by helplessly and losing a sale or ending up with an unhappy customer, why not do something about it?
As a site owner, if you get in touch and provide the best help you can, with the right information they require, your visitors will have a great experience receiving on tap, proactive support and advice. By using GoSquared and Olark together you can effectively become a sales assistant in your online store, with the added understanding of what your visitors (and potential customers) may be looking for already.
Olark + GoSquared. Made for each other.
Olark live chat is part of our drive for site owners to act now, not tomorrow. Start using GoSquared with Olark and see for yourself.
Head over to the Olark site to grab yourself a 14 day free trial. Then follow their helpful setup instruction to start turning your site’s visitors into paying customers.
Once Olark is set up, a magic chat button will appear in the visitor details area of your GoSquared dashboard. Simply click this button to initiate a chat. Simple!
We really hope you enjoy this feature – it’s something we’ve wanted to do for months.
James Gill, Geoff Wagstaff, James Taylor, Saul Cullen and Gerhard Lazu
A.K.A. The GoSquared Team