Customer Success

As a Support Associate, I handle hundreds of client queries every week. For the past few months, I’ve been using…

Getting feedback and insights from your customers is one thing, and it's a big task. But sharing this information with your team doesn't have to be complicated.

Learn about the top free live chat alternatives, how to compare them, and how to choose the right one based on your business and future growth plans.

In this post, we explore how Dcode uses GoSquared’s analytics-powered live chat to help customers and ultimately lower their app uninstall rate.

In this live chat case study, learn the tactics that Phil Bagdasarian has been using to grow sales to the point where 30% of Packwire’s revenue comes from live chat.

Understand your customer journey from a new perspective: email automation. Learn how you can set up a series of automated emails to help guide your customer along their journey whilst keeping it personal.

NPS feedback is a great way to understand what your customers are thinking. But it's more than just a number. Learn how to create action from feedback.

A CRM with email automation can help you keep in contact with your best leads, your new customers, and your long time customers using custom messaging.

Targeted email marketing helps you message the right customers or prospects at the exact right time.

The success of your customers is vital for the success of your own business. Understand how to serve your customers better, by knowing them better.