Customer Success

Are those early stage customers still with you? And still on those mate’s rate deals? What do you do about them? Should you even do anything about them?

Behavioural Analytics is the process of tracking user actions to make your products better and gain more customers.

Your customers' first few weeks using your product is arguably the most important period in their entire lifecycle. In other words, the onboarding period can make or break your users' success.

Creating a customer journey, which is visible across the entire company, is crucial to building SaaS products that customers value and a customer experience they enjoy.

As a Support Associate, I handle hundreds of client queries every week. For the past few months, I’ve been using…

Getting feedback and insights from your customers is one thing, and it's a big task. But sharing this information with your team doesn't have to be complicated.

Learn about the top free live chat alternatives, how to compare them, and how to choose the right one based on your business and future growth plans.

In this post, we explore how Dcode uses GoSquared’s analytics-powered live chat to help customers and ultimately lower their app uninstall rate.

In this live chat case study, learn the tactics that Phil Bagdasarian has been using to grow sales to the point where 30% of Packwire’s revenue comes from live chat.

Understand your customer journey from a new perspective: email automation. Learn how you can set up a series of automated emails to help guide your customer along their journey whilst keeping it personal.