Customer Success

Fulfil your customers' criteria for success, and you'll earn a customer for life. Fail to meet them, and sooner or later (probably sooner), you'll lose them.

A strong data management system makes it far easier to get your data working for you, and your customers.

Adding proactive chat prompts to your website is a tricky business. On the one hand, you don’t want a static…

Are those early stage customers still with you? And still on those mate’s rate deals? What do you do about them? Should you even do anything about them?

Behavioural Analytics is the process of tracking user actions to make your products better and gain more customers.

Your customers' first few weeks using your product is arguably the most important period in their entire lifecycle. In other words, the onboarding period can make or break your users' success.

Creating a customer journey, which is visible across the entire company, is crucial to building SaaS products that customers value and a customer experience they enjoy.

As a Support Associate, I handle hundreds of client queries every week. For the past few months, I’ve been using…

Getting feedback and insights from your customers is one thing, and it's a big task. But sharing this information with your team doesn't have to be complicated.

Learn about the top free live chat alternatives, how to compare them, and how to choose the right one based on your business and future growth plans.