Customer Success

Customer engagement vs customer experience. They both sound similar, so they must mean similar things right? Well, not quite.  So…

Measuring Weekly Active Users is an important element of understanding the value your customers are getting from your product, tracking…

Fulfil your customers' criteria for success, and you'll earn a customer for life. Fail to meet them, and sooner or later (probably sooner), you'll lose them.

Adding proactive chat prompts to your website is a tricky business. On the one hand, you don’t want a static…

Building your customer database should be a process that never stops. But there are better and worse ways of going about it.

Are those early stage customers still with you? And still on those mate’s rate deals? What do you do about them? Should you even do anything about them?

Your customers' first few weeks using your product is arguably the most important period in their entire lifecycle. In other words, the onboarding period can make or break your users' success.

As a small-size SaaS business, we walk a thin line between automation and personal touch. On the one hand, we…

As a Support Associate, I handle hundreds of client queries every week. For the past few months, I’ve been using…

Getting feedback and insights from your customers is one thing, and it's a big task. But sharing this information with your team doesn't have to be complicated.