5 ways to increase product engagement.
A highly-engaged customer base is a customer base that are getting high value out of your product. Your customer experiences…
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What are Weekly Active Users and what can they tell us about Customer Engagement?
Measuring Weekly Active Users is an important element of understanding the value your customers are getting from your product, tracking…
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How to build personalised onboarding sequences
We all want highly-engaged customers who value our products and stick around for as long as possible. A huge amount…
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How to spot (and prevent) churn risk using key activation features.
Fulfil your customers' criteria for success, and you'll earn a customer for life. Fail to meet them, and sooner or later (probably sooner), you'll lose them.
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Customer Engagement vs. Customer Experience
Customer Experience: the actual experience that your customer has with your product. Customer Engagement: the tools, strategies, and actions that you put…
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How to use interactive prompts to increase customer engagement
Adding proactive chat prompts to your website is a tricky business. On the one hand, you don’t want a static…