Frequently Asked Questions
This FAQ covers Analytics and your account. Use the topic specific FAQs to find more information.
We have product specific FAQs here:
Can't find an answer? Just click the Live Chat button in the bottom right hand corner of the page.
What is a project?
A project is an individual website, store, or app you wish to install GoSquared on. Each project has a unique 'project token' that is used in the code snippet during installation. Each project has it's own dashboards, Live Chat Inbox and People CRM. GoSquared allows you to add an unlimited number of projects to your account.
How do I add a new project/site?
Click the project picker dropdown in the sidebar. Then click the '+' icon to add a new project. You can read more about multiple projects here – Learn more
How do I delete a project/site?
Only the project owner (the person who originally added the project) has permission to delete it. First ensure you have selected the correct project using the project picker in the sidebar. Then head to Project Settings > General. Scroll to the bottom of the General section and hit the 'Delete' button. This is a destructive action that cannot be un-done.
What is a People profile?
A profile is created when somebody registers for your service (becomes a customer), or when a visitor starts a Live Chat conversation with you – Learn more
How many seats, agents, or team members can I have?
All of them! We don't limit GoSquared by seat – our team sharing features allow you to share access to your account with as many friends or colleagues as you like, for free. Every shared team member will be able to view your dashboards, respond to Live Chat conversations and receive email reports – Learn more
Why are my GoSquared Analytics numbers different to Google Analytics?
All analytics services track and summarise data in different ways. GoSquared aims to be as accurate as possible, and includes some advanced methods for understanding the time visitors spend on your website with dramatically more precision than other analytics services – Learn more
Can I use GoSquared alongside other services like Google Analytics?
Yes, you can use GoSquared on any website you have control of, and it works seamlessly alongside anything else you have running.
What happens if I hit my monthly datapoint or profiles limit?
So that you never have gaps, GoSquared will continue to track data for you. When you pass your monthly limits you will be charged overage for your additional usage. The overage fee is calculated at the same unit cost of your current plan. If you're frequently exceeding the limit, it may be cheaper to upgrade your plan – Learn more
If you are on a free plan, you will lose access to your dashboards until your free limit resets at the end of the monthly cycle.
How do I block visitors from polluting my stats?
Yes you can. GoSquared lets you block bots (like the Google Bot for example) and selected IP addresses to stop either from polluting your stats. Blocked visitors will also not be able to see the Live Chat button on your site – Learn more
I can't sign into my account
If you can't sign into your account, you should reset your password. You can reset your password by entering the email address associated with your account at gosquared.com/reset
Forgot which email address you registered with?
If you do not know the email address associated with your account, please email us on firstname.lastname@example.org with details of the website you are using GoSquared to track.
If you continue to have problems signing in to your account, please email us on email@example.com and we will investigate.
Will GoSquared slow down my site?
The GoSquared Analytics code will load in parallel with any other resources on the page. This means it will not have any adverse effect on your site load time. The code is non-blocking, so it will not cause your page to load slowly.
What plan should I choose?
Everyone new GoSquared account starts with a free unlimited-usage trial period. Use the trial to help gauge which plan you'll fit on.
For more info see – Choosing a GoSquared Plan.
What's the maximum number of concurrent visitors or datapoints you can handle?
GoSquared’s technology stack is robust and flexible, handling analytics for some of the largest websites on the planet. For individual sites processing billions datapoints, or if you any specific questions about scaling, please view our enterprise page here.